fix problems on Em [iphone]

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—— Run into issues on Em? Get help pending when official support gets back to you!

Emby
Info:
company: Emby Media
: http://emby.media/support
: emby.media
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Loading issue

Subtitles not loading before video playback

Fix: Check the subtitle settings in the app. Go to the settings menu, find the subtitles section, and ensure that the correct subtitle language i... ⇲
 
Compatibility issue

iPhone app struggles to connect to Chromecast

Fix: Ensure that both your iPhone and Chromecast are connected to the same Wi-Fi network. Check your Wi-Fi settings to confirm this. OR Restar... ⇲

Apple TV app has significant issues

Fix: Check for updates for the Apple TV app and your Apple TV device. Keeping both updated can resolve many issues. OR Try resetting the Apple... ⇲
 
Bugs issue

Remote control function fails

Fix: Check your network connection. Ensure that your iPhone and the device you are trying to control are on the same Wi-Fi network. If not, conne... ⇲

Play/pause control on lock screen sometimes fails

Fix: Check your iPhone's settings under Settings > Notifications > Emby and ensure that 'Allow Notifications' is enabled, which can help with loc... ⇲
 
Crashes issue

Constant restarts needed

Fix: Check for any available updates for the Emby app and your iPhone's iOS. Keeping both updated can resolve many stability issues. OR If the... ⇲

Em crashes frequently

Fix: Clear the app cache by going to Settings > General > iPhone Storage > Emby > Offload App. This can help remove any corrupted data that may b... ⇲

Need to force close app often

Fix: Regularly update the app to the latest version to ensure you have the latest bug fixes and performance improvements. OR Limit background... ⇲
 
UI issue

Touch controls malfunction

Fix: Ensure that your iPhone's screen is clean and free from any obstructions. Sometimes, dirt or moisture can affect touch sensitivity. OR Tr... ⇲

Dynamic Island covers content

Fix: Check if there is an option in the app settings to adjust the display settings or layout to avoid content being covered by the Dynamic Islan... ⇲

Video playback interface is messy

Fix: Explore the app settings to see if there are options to customize the playback interface or layout to your preference. OR Consider provid... ⇲

Gestures are difficult to use

Fix: Review the app's help section or user guide to familiarize yourself with the gesture controls and their functions. OR Practice using the... ⇲

Favorites do not display correctly

Fix: Try removing and re-adding your favorites in the app to see if that resolves the display issue. OR Check for any updates to the app that... ⇲

Persistent home bar on iPhone X

Fix: Check if there is an option in the app settings to hide the home bar or adjust the display settings to minimize its impact. OR Try using... ⇲

Controls partially cut off on iPhone X

Fix: Adjust the display settings in the app to see if there are options to resize or reposition the controls for better visibility. OR Check f... ⇲
 
Registration issue

Requires registration for local server access

Fix: If you want to access local server features without registration, consider using the app in offline mode if available, which may allow limit... ⇲
 
Payments issue

Not all features available without purchase

Fix: Explore the app's features and see if there are any free trials or limited-time offers that allow you to access premium features temporarily... ⇲
 
Slow issue

Slow loading on local network

Fix: Ensure that your local network is functioning properly. Restart your router and check the connection speed to improve loading times. OR R... ⇲
 
Screen issue

Black screen on app launch

Fix: Force close the app and restart it. If the black screen persists, try uninstalling and reinstalling the app. OR Check for any updates to... ⇲
 
Downloads issue

Downloads do not show progress during conversion

Fix: Check the app settings to see if there is an option to enable download progress notifications or indicators. OR Try restarting the app to... ⇲
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 what users are saying
Good experience
47.2%

Bad experience
45.9%

Neutral
6.9%

~ from our NLP analysis of 540 combined software ratings.

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 Private Data Em collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. Emby Premiere: $6.99 Emby Premiere enhances your personal media experience with additional features such as Cover Art, Sync, Cinema Mode, and more.
  2. Unlock Playback: $4.99 Unlock media playback
  3. Unlock Playback: $4.99 Unlock media playback with a small one-time purchase.