—— Run into issues on Zego Resident? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: When making a payment, look for a 'Notes' or 'Comments' section on the payment page. You can enter your apartment number there to ensure it... ⇲
Fix: Clear the app's cache and data. Go to your iPhone Settings > General > iPhone Storage > Zego Resident > Offload App. This will clear tempora... ⇲
Fix: Check if there is an option in the app settings to enable automatic recurring payments. If not, you may need to set up the recurring payment... ⇲
Fix: Take a screenshot of the receipt and save it to your Photos. You can then convert the image to PDF using a PDF converter app available on th... ⇲
Fix: Check if there is a 'Payment History' or 'Upcoming Payments' section in the app where you might find the rent amount listed before the draft... ⇲
Fix: Use the 'Notes' section if available during payment or in your profile settings to add any comments or memos related to your payments. OR... ⇲
Fix: Consider using an alternative payment method such as bank transfer or ACH payments if available, as these may have lower fees. OR Check i... ⇲
Fix: Ensure you are using a strong, unique password and consider using a password manager to keep track of it, which can help avoid frequent rese... ⇲
Fix: Log out of the app completely and then log back in. This can refresh your session and resolve token issues. OR Uninstall and reinstall th... ⇲
Fix: Check the app settings or your profile to see if there is an option to display your account number or invoice details. OR If the informat... ⇲
Fix: Check if there is an option in the app settings to enable electronic statements or notifications for billing. OR Request electronic state... ⇲
Fix: Ensure your internet connection is stable. Try switching between Wi-Fi and mobile data to see if that resolves the issue. OR Update the a... ⇲
Fix: If you need to change the payment amount, check if there is an option to cancel the payment and re-enter it with the correct amount. OR C... ⇲
Fix: Try rotating your device to landscape mode to see if the button appears. Sometimes UI elements can be hidden in portrait mode. OR Check f... ⇲
Fix: Check for app updates in the App Store, as developers often release updates to improve compatibility with new devices. OR If the app cont... ⇲
Fix: Look for an 'Upcoming Payments' section in the app where you might be able to see and pay rent before the due date. OR Set a reminder to... ⇲
Fix: Explore alternative payment methods that may have lower processing fees, such as direct bank transfers or e-checks. OR Consider discussin... ⇲
Fix: Force close the app by swiping it away in the app switcher, then reopen it. This can help resolve temporary freezing issues. OR Ensure yo... ⇲
Fix: Check your internet connection to ensure it is stable. A slow connection can delay payment processing. OR Try making payments during off-... ⇲
Fix: Take some time to explore the app and familiarize yourself with its layout. Look for a help or tutorial section that may guide you through i... ⇲
Fix: Refresh the payment history page or log out and back in to see if the information updates correctly. OR Keep a personal record of your pa... ⇲