fix problems on Heartool [iphone]

—— Run into issues on Heartool? Get help pending when official support gets back to you!

Heartool

Info:

company: Shenzhen Onecoder Technology Co., Ltd.

: http://onecoder.com.cn

Chat with our AI-based Heartool Support

🛠️ Common Heartool Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Network error notifications

Fix: 1. Check your internet connection: Ensure that your iPhone is connected to a stable Wi-Fi or cellular network. You can do this by opening a... ⇲

Heartool fails to save workouts

Fix: 1. Check storage space: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check your... ⇲

Bugs issue

Overestimates calories burned

Fix: 1. Adjust personal settings: Open the Heartool app and navigate to your profile or settings. Ensure that your weight, height, age, and fitne... ⇲

Does not adjust exercise parameters for age

Fix: 1. Manually adjust settings: Go to the settings or profile section of the Heartool app and manually input your age and any other relevant fi... ⇲

Inconsistent readings with other devices

Fix: 1. Calibrate devices: If you are using multiple fitness devices, ensure they are calibrated correctly. Refer to the user manuals for each de... ⇲

Cannot log in after network error

Fix: 1. Restart the app: Close the Heartool app completely and reopen it. This can help reset any temporary login issues caused by network errors... ⇲

Compatibility issue

Heartool appears unsupported

Fix: 1. Check device compatibility: Ensure that your iPhone model and iOS version are compatible with Heartool. You can find this information on... ⇲

Device compatibility issues

Fix: 1. Check compatibility: Verify that your iPhone and any connected devices (like fitness trackers) are compatible with Heartool. This informa... ⇲

Account issue

Requires additional vendor account

Fix: 1. Create the required account: Follow the prompts in the app to create the necessary vendor account. This is often a straightforward proces... ⇲

Crashes issue

Heartool freezes or crashes

Fix: 1. Restart your iPhone: A simple restart can often resolve app freezing or crashing issues. Hold down the power button and slide to power of... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

54.5%

Good experience

36.4%

Neutral

9.1%

~ from our NLP analysis of 11 combined software ratings.

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Private Data Heartool collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Usage Data
- Diagnostics
- Other Data