fix problems on Decathlon Coach [iphone]

—— Run into issues on Decathlon Coach? Get help pending when official support gets back to you!

Decathlon Coach: Sport/Running

Info:

company: Decathlon

: https://support.decathlon.co.uk/support/decathlon-coach-service-tp_47108

: www.decathloncoach.com

Chat with our AI-based Decathlon Coach Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Current and average pace displayed incorrectly

Fix: Check your GPS settings: Ensure that location services are enabled for the Decathlon Coach app. Go to Settings > Privacy > Location Services... »»

Synchronization freezes at 1%

Fix: Restart the app: Close the Decathlon Coach app completely and then reopen it. This can often resolve temporary glitches that cause synchroni... »»

Settings issue

Vocal feedback frequency setting not working

Fix: Check app settings: Go to the app settings and look for the vocal feedback options. Ensure that the frequency is set correctly and that the... »»

Slow issue

Streaming of Pilates videos is slow

Fix: Check your internet speed: Use a speed test app to check your internet connection. If the speed is low, try moving closer to your router or... »»

Pause function slow to activate

Fix: Check for app updates: Ensure you are using the latest version of the app, as updates may fix performance issues like slow response times.... »»

Installation issue

Installation on Apple Watch fails

Fix: Ensure compatibility: Check that your Apple Watch is compatible with the Decathlon Coach app. Refer to the app's requirements in the App Sto... »»

Account issue

No account creation option for U.S. users

Fix: Use a VPN: If the app is region-locked, consider using a VPN to change your location to a supported region temporarily while creating an acc... »»

Registration issue

Password box unclear for sign up

Fix: Look for hints: If the password box is unclear, check for any hints or requirements listed near the box. This may provide guidance on what i... »»

Localization issue

Chinese translation missing

Fix: Change app language settings: Go to the app settings and check if there is an option to change the language. Set it to Chinese if available.... »»

Bugs issue

Distance measurement inconsistent between users

Fix: Calibrate devices: Encourage all users to calibrate their devices according to the app's instructions to ensure consistent distance measurem... »»

Distance measurement inaccuracies in workouts

Fix: Calibrate the app: Go to the app settings and look for a calibration option to ensure accurate distance tracking during workouts. OR Use... »»

Syncing issue

Inability to sync with Decathlon web server

Fix: Check server status: Visit Decathlon's official website or social media pages to see if there are any known server issues or maintenance ann... »»

Audio issue

Voice over language issue

Fix: Check accessibility settings: Go to Settings > Accessibility > VoiceOver and ensure the language is set correctly to match your preferred la... »»

Customization issue

Heart rate monitoring orientation not available

Fix: Check device compatibility: Ensure that your heart rate monitor is compatible with the Decathlon Coach app. Refer to the app's documentation... »»

Compatibility issue

Limited sensor compatibility

Fix: Check compatibility list: Refer to the app's documentation or website to see which sensors are compatible and ensure your devices are on tha... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

87.3%

Bad experience

6.9%

Neutral

5.9%

~ from our NLP analysis of 102 combined software ratings.

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Private Data Decathlon Coach collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data