fix problems on Petfinder [iphone]

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—— Run into issues on Petfinder? Get help pending when official support gets back to you!

Petfinder - Adopt a Pet
Info:
company: Nestlé
: https://www.petfinder.com/contact/
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Customization issue

Inability to filter out unwanted profiles

Fix: 1. Use the search function to enter specific criteria that match your preferences, such as breed, size, or age. This can help narrow down th... ⇲

No option to report rescues

Fix: 1. If you encounter a rescue that seems suspicious or problematic, take a screenshot of the profile and note down the details. 2. Use socia... ⇲

Distance filter caps at 100 miles

Fix: 1. If you need to search beyond 100 miles, consider using the app to find pets within 100 miles and then manually search for rescues or shel... ⇲

Lack of photos for many dogs

Fix: 1. If you find a profile without photos, try reaching out to the shelter or rescue directly via their contact information provided in the ap... ⇲

Limited filtering options

Fix: 1. Use the search bar to enter specific criteria that may not be available in the filters. 2. Regularly check for app updates that may intr... ⇲

No indication for pets that must be adopted in pairs

Fix: 1. When searching for pets, look for notes in the pet descriptions that may indicate if they need to be adopted with another pet. 2. Reach... ⇲
 
Login issue

Petfinder requires multiple logins

Fix: 1. Ensure that you are using the 'Remember Me' option when logging in to avoid repeated logins. 2. Check your iPhone settings to ensure tha... ⇲
 
UI issue

Auto-correction issues

Fix: 1. Go to Settings > General > Keyboard and toggle off Auto-Correction to prevent it from changing your input. 2. If you prefer to keep Auto... ⇲

Overly complicated navigation

Fix: 1. Familiarize yourself with the app's layout by exploring each section. Take notes on where to find specific features. 2. Use the search f... ⇲
 
Slow issue

Slow performance when scrolling

Fix: 1. Close any background apps that may be consuming resources. Double-click the home button and swipe up on apps to close them. 2. Clear the... ⇲
 
Updates issue

Inconsistent updates on pet availability

Fix: 1. Regularly refresh the app by pulling down on the home screen to check for updates. 2. Follow specific shelters or rescues on social medi... ⇲
 
Search issue

Difficulty in finding specific breeds

Fix: 1. Use the search bar to enter the specific breed you are looking for. 2. Check if there are breed-specific rescues or shelters in your are... ⇲

No option to save search criteria

Fix: 1. Manually note down your search criteria and re-enter them each time you search. 2. Use the app's search function to quickly access your... ⇲

Search results repopulate after deletion

Fix: 1. After deleting a pet from your favorites, refresh the app to see if the changes take effect. 2. Log out and log back in to reset the sea... ⇲
 
Ads issue

Ads cause app to freeze

Fix: 1. Try closing the app and reopening it to see if the freeze resolves. 2. If the ads are causing issues, consider using the app during time... ⇲
 
Video issue

No videos available in the app

Fix: 1. Check the social media pages of the rescues or shelters for videos of the pets. 2. Reach out to the shelters directly to inquire if they... ⇲
 
Bugs issue

Inability to unfavorite pets without issues

Fix: 1. Try refreshing the app after unfavoriting a pet to see if the change takes effect. 2. Log out and log back in to see if the unfavorited... ⇲

Incorrect breed listings

Fix: 1. If you notice an incorrect breed listing, take a screenshot and note the details. 2. Reach out to the shelter or rescue directly to info... ⇲
 
Notifications issue

No notification feature for new pets

Fix: 1. Regularly check the app for new listings, especially if you are looking for specific breeds or types of pets. 2. Follow the social media... ⇲
 
Crashes issue

Crashes when sorting by shelter

Fix: 1. Ensure the app is updated to the latest version. 2. Clear the app's cache by deleting and reinstalling it. 3. Restart your iPhone to fr... ⇲
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 what users are saying
Good experience
96.7%

Bad experience
1.7%

Neutral
1.7%

~ from our NLP analysis of 46,045 combined software ratings.

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 Private Data Petfinder collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics