fix problems on STEPN [iphone]

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—— Run into issues on STEPN? Get help pending when official support gets back to you!

STEPN
Info:
company: FindSatoshi Lab Limited
: https://stepn.com/
: stepn.com
Chat with our AI-based STEPN Support
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Bugs issue
Inaccurate pace heat map

Fix: Check your GPS settings and ensure that you have a clear view of the sky when using the app. Tall buildings or dense trees can interfere wit... ⇲
Bugs and connectivity issues

Fix: Clear the app cache by going to Settings > General > iPhone Storage, selecting STEPN, and choosing 'Offload App'. This can help resolve mino... ⇲
 
Gameplay issue
Limited running features

Fix: Explore the app settings to see if there are any additional features or modes that can be activated. Sometimes, features may be hidden in th... ⇲
Complex NFT gameplay

Fix: Take time to read through the in-app tutorials or guides that explain the NFT mechanics. Familiarizing yourself with the terminology and pro... ⇲
Shoes break down rapidly

Fix: Regularly check the condition of your shoes in the app and avoid overusing them. Rotate between different shoes if possible to extend their... ⇲
 
Payments issue
High initial investment cost

Fix: Consider starting with a lower-tier NFT shoe if available, which may have a lower cost. This allows you to test the waters without a signifi... ⇲
Difficult to earn back investment

Fix: Set realistic goals for your earnings and track your progress. This can help you stay motivated and adjust your strategies as needed. OR... ⇲
 
Updates issue
Frequent unannounced changes

Fix: Stay updated with the app's official social media channels or community forums where users discuss changes. This can help you anticipate upd... ⇲
 
Support issue
Poor customer support

Fix: Utilize the in-app help or FAQ section to find answers to common issues. This can often provide immediate solutions without needing to conta... ⇲
 
Battery issue
Energy runs out quickly

Fix: Plan your activities to maximize energy usage. For example, try to combine your runs with other activities to make the most of your energy w... ⇲
 
Messages issue
Limited user communication features

Fix: Utilize external communication platforms like Discord or Telegram to connect with other STEPN users. This can enhance your social experience... ⇲
 
Glitches issue
Disappearing sneakers

Fix: Ensure that you are connected to a stable internet connection while using the app. Poor connectivity can lead to issues with displaying your... ⇲
 
Customization issue
Lack of motivation to exercise

Fix: Set personal challenges or goals within the app to create a sense of achievement. This can help boost your motivation to stay active. OR... ⇲
 
Social issue
No social features for competition

Fix: Use external platforms to create or join competitions with friends or other users. This can add a competitive element to your workouts. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
79.8%

Bad experience
17.7%

Neutral
2.5%

~ from our NLP analysis of 2,973 combined software ratings.

 Switch to these Alternatives:
Walken.io
Georgia e-Health
Calo Run
Runtopia-Reward RunningTracker
sMiles: Bitcoin Rewards
CovidPass Georgia
Genopets: Move. Play. Create.
Fitpass: Sport and recreation
Step App: M2E Running App
Paid To Go: Walk & Earn Cash

 Private Data STEPN collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location

  Cost of Subscriptions
  1. 300 STEPN Spark: $30.00 300 STEPN Spark
  2. 100 STEPN Spark: $10.00 100 STEPN Spark
  3. 30 STEPN Spark: $3.00 30 STEPN Spark
  4. 10 STEPN Spark: $1.00 10 STEPN Spark
  5. Monthly VIP membership: $19.99 Subscribe VIP to receive the VIP perks