fix problems on Masterbuilt [iphone]

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Masterbuilt
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company: PREMIER SPECIALTY BRANDS, LLC
: https://www.masterbuilt.com/pages/customer-support
: www.masterbuilt.com
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Crashes issue
app crashes during use

Fix: Clear the app's cache by going to your iPhone's settings, selecting the Masterbuilt app, and choosing to clear cache or data if available. I... »»
 
Updates issue
temperature readings do not update

Fix: Ensure that the grill is properly connected to the app and that the probes are securely placed in the meat. If the readings still do not upd... »»
app fails to connect after updates

Fix: After an update, restart your iPhone and the grill to refresh the Bluetooth connection. This can often resolve connectivity issues that aris... »»
 
Bugs issue
session graph resets unexpectedly

Fix: Check if the app has any settings related to session management. If there is an option to save sessions or graphs, ensure it is enabled. If... »»
temperature adjustments often do not register

Fix: Ensure that you are tapping the adjustment buttons firmly and that the app is responsive. If adjustments are not registering, try closing an... »»
probes often do not read correctly

Fix: Check the probes for any damage or wear. If they appear damaged, consider replacing them. Ensure they are inserted properly into the meat an... »»
grill display malfunctions

Fix: Check the grill's display settings and ensure that it is set to the correct mode. If the display is still malfunctioning, try resetting the... »»
 
Search issue
app lacks recipe search functionality

Fix: As a workaround, consider using a separate recipe app or website to find recipes and then manually input the cooking parameters into the Mas... »»
 
Notifications issue
notifications are too frequent

Fix: Go to the app settings and look for notification preferences. Adjust the settings to reduce the frequency of notifications or turn off non-e... »»
alerts for temperature fluctuations are excessive

Fix: Adjust the alert settings in the app to set thresholds for temperature fluctuations. This can help reduce the number of alerts you receive d... »»
 
UI issue
app interface is not user-friendly

Fix: Familiarize yourself with the app by exploring all its features and settings. Sometimes, taking time to learn the layout can improve your ex... »»
app design is not intuitive

Fix: Take time to explore the app's features and layout. Familiarizing yourself with the design can help you navigate it more easily. Look for an... »»
 
Compatibility issue
limited functionality compared to competitors

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features may be hidden or not immediately obvious.... »»
 
Syncing issue
app does not remember previous connections

Fix: After connecting to the grill, check if there is an option to save the connection in the app settings. If available, enable this feature to... »»
 
Features issue
app does not support saving recipes

Fix: As a workaround, consider using a note-taking app to manually save your favorite recipes and cooking parameters. This way, you can easily re... »»
 
Loading issue
app fails to refresh data

Fix: Try pulling down on the screen within the app to refresh the data manually. This can sometimes help in updating the information displayed in... »»
 
Freezing issue
app requires constant rebooting

Fix: Check for any available updates for the app and your iPhone's operating system. Keeping both updated can help resolve stability issues that... »»
 
Customization issue
app lacks customization options for alerts

Fix: Explore the app settings to see if there are any hidden customization options for alerts. Sometimes, these settings may not be immediately o... »»
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 what users are saying
Good experience
92.3%

Bad experience
5.1%

Neutral
2.6%

~ from our NLP analysis of 8,896 combined software ratings.

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 Private Data Masterbuilt collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics
    • Other Data