fix problems on Kismia [iphone]

—— Run into issues on Kismia? Get help pending when official support gets back to you!

Kismia - Meet Singles Nearby

Info:

company: Kismia Group Limited

: https://support.awesomehelp.net/hc/en-us/sections/115000043971-Discover

: kismia.com

Chat with our AI-based Kismia Support

🛠️ Common Kismia Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Kismia keeps logging out

Fix: 1. Check for app updates: Go to the App Store, tap on your profile icon at the top right, and scroll down to see if Kismia has an update ava... ⇲

Incorrect email or password errors

Fix: 1. Double-check your email and password: Ensure there are no typos or extra spaces. 2. Use the 'Show Password' feature if available to conf... ⇲

Account issue

Password reset email not received

Fix: 1. Check your spam or junk folder for the password reset email. 2. Ensure you are checking the correct email account associated with your K... ⇲

Blocked users reappear

Fix: 1. After blocking a user, ensure you confirm the block by checking the blocked users list in your account settings. 2. If they reappear, tr... ⇲

Profiles lack location information

Fix: 1. Check your own location settings: Go to Settings > Privacy > Location Services and ensure Kismia has permission to access your location.... ⇲

Fake profiles and bots

Fix: 1. Be cautious and look for signs of fake profiles, such as generic photos or profiles with little information. 2. Report any suspicious pr... ⇲

Account disabled without clear reason

Fix: 1. Review Kismia's terms of service to ensure you have not violated any rules. 2. Try logging in again after a few hours, as it may be a te... ⇲

Inconsistent account access

Fix: 1. Ensure you are using the same login credentials each time you access the app. 2. Clear the app cache and reinstall if you continue to ex... ⇲

Messages issue

Messages from blocked users still come through

Fix: 1. Confirm that the user is indeed blocked by checking your blocked users list. 2. If they are blocked and still messaging you, try logging... ⇲

Limited response from matches

Fix: 1. Increase your activity on the app by liking profiles and sending messages to potential matches. 2. Update your profile with more engagin... ⇲

Payments issue

High costs for additional features

Fix: 1. Review the features you are using and determine if you can manage with the free options available. 2. Look for any promotional offers or... ⇲

Forced to pay for basic messaging

Fix: 1. Review the app's pricing structure to understand what features are included in the free version. 2. If you find the costs too high, cons... ⇲

High subscription fees

Fix: 1. Evaluate the features you need and consider whether a lower-tier subscription might suffice. 2. Look for promotional offers or discounts... ⇲

Search issue

Inability to search by distance

Fix: 1. Check your app settings to see if there is an option to filter matches by distance. 2. If this feature is not available, consider using... ⇲

Ads issue

Multiple upsell attempts

Fix: 1. Ignore upsell notifications and focus on using the free features available. 2. If the notifications are intrusive, check the app setting... ⇲

Support issue

No customer service support

Fix: 1. Look for a help or FAQ section within the app that may provide answers to common issues. 2. Check the app's website for any support reso... ⇲

Syncing issue

Loss of connections and conversations

Fix: 1. Regularly back up your conversations if the app allows it. 2. If you lose connections, try searching for the users again or check your m... ⇲

Security issue

Scam-like behavior from profiles

Fix: 1. Be vigilant and report any profiles that exhibit scam-like behavior to Kismia. 2. Avoid sharing personal information with users who seem... ⇲

UI issue

Poor user experience

Fix: 1. Provide feedback through the app's feedback feature if available, detailing your experience. 2. Explore the app settings to customize yo... ⇲

Video issue

No video calling feature

Fix: 1. Use alternative apps that offer video calling features for your conversations. 2. Suggest the feature through the app's feedback option... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

85.2%

Neutral

7.9%

Bad experience

6.8%

~ from our NLP analysis of 75,993 combined software ratings.

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Private Data Kismia collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics

Cost of Subscriptions

Free 3 days, Premium 1week: $11.99 Get a taste of all Premium features
Kismia Premium 1 week (trial): $19.99 Access to Kismia Premium Features
Kismia Premium 1 week (trial): $12.99 Access to Kismia Premium Features
Kismia Gold 1 week (trial): $24.99 Access to Kismia Gold Features
Kismia VIP 1 month: $5.99 VIP Status for 1 month
Kismia VIP status: 1 month: $17.99 TOP search position and other Kismia benefits
Kismia Premium, 1 week (trial): $19.99 Access to Kismia Premium Features
Kismia Gold: 1 week (trial): $24.99 Access to Kismia Gold Features
Kismia Premium 1 week: $19.99 Access to Kismia Premium Features
Kismia Gold 1 week: $24.99 Access to Kismia Gold Features