fix problems on WeTransfer [iphone]

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—— Run into issues on WeTransfer? Get help pending when official support gets back to you!

WeTransfer: Transfer Files
Info:
company: WeTransfer BV
: https://wetransfer.zendesk.com/hc/en-us
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Payments issue
limited file size for free users

Fix: 1. Consider compressing files into a ZIP format to reduce their size before uploading. This can help you stay within the limits. 2. If you... »»
 
Setup issue
confusing initial setup

Fix: 1. Follow the on-screen prompts carefully during the setup process. Take your time to read each step. 2. Visit the WeTransfer website for a... »»
 
Messages issue
manual email entry for multiple recipients

Fix: 1. Use the copy and paste function to quickly add multiple email addresses. Write them in a note app first, then copy and paste them into th... »»
 
Video issue
no auto-play for videos

Fix: 1. After uploading, manually play the video by tapping on it. 2. If you need auto-play functionality, consider using a different platform t... »»
 
Storage issue
cached data not clearing

Fix: 1. Go to your iPhone Settings > General > iPhone Storage. Find WeTransfer and tap on it. 2. Select 'Offload App' to clear cached data witho... »»
 
Bugs issue
error messages on navigation

Fix: 1. Restart the app to see if the error persists. 2. Ensure your app is updated to the latest version. Check the App Store for updates. 3.... »»
 
Support issue
inability to contact support

Fix: 1. Check the app for a help or support section, which may provide FAQs or troubleshooting tips. 2. Visit the WeTransfer website and look fo... »»
 
UI issue
clunky recipient addition

Fix: 1. Use the copy and paste method to add multiple recipients quickly. 2. Organize your contacts in your email app for easier access when add... »»
app layout can be confusing

Fix: 1. Take time to explore the app and familiarize yourself with its layout. 2. Refer to online tutorials or user guides that explain the app'... »»
 
Freezing issue
app freezes during use

Fix: 1. Close other applications running in the background to free up resources. 2. Restart your iPhone to clear temporary glitches. 3. If the... »»
 
Uploads issue
no option to select file size for transfer

Fix: 1. Manually compress files before uploading to ensure they meet the size requirements. 2. If you need to send larger files regularly, consi... »»
transfer fails after completion

Fix: 1. Ensure you have a stable internet connection during the transfer process. 2. If a transfer fails, try re-uploading the files after resta... »»
limited time for file availability

Fix: 1. Plan your transfers ahead of time and inform recipients to download files promptly. 2. If you need longer availability, consider upgradi... »»
 
Settings issue
no clear instructions for premium features

Fix: 1. Explore the app's settings or help section for any available guides on premium features. 2. Visit the WeTransfer website for detailed in... »»
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 what users are saying
Good experience
96.4%

Bad experience
2.3%

Neutral
1.2%

~ from our NLP analysis of 48,918 combined software ratings.

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 Private Data WeTransfer collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Ultimate - Monthly: $21.99 Send bigger files
  2. Ultimate - Weekly: $8.99 Send big files with no limits
  3. Transfer plan - Monthly: $21.99 Send bigger files: up to 200 GB at a time
  4. Premium - Weekly: $7.99 Send bigger files: no limits on transfer size
  5. Ultimate - Weekly: $8.99 Send big files with no limits
  6. Starter - Weekly: $2.99 Send up to 300GB of files per month
  7. Starter - Weekly: $2.99 Send up to 300GB of files per month
  8. Ultimate - Yearly: $179.00 Send bigger files
  9. Premium - Monthly: $24.99 Send bigger files: no limits on transfer size
  10. Premium - Weekly: $7.99 Send bigger files: no limits on transfer size