fix problems on Hivemapper Companion [iphone]

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—— Run into issues on Hivemapper Companion? Get help pending when official support gets back to you!

Hivemapper Companion
Info:
company: Hivemapper Inc.
: https://docs.hivemapper.com
: hivemapper.com
Chat with our AI-based Hivemapper Companion Support
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Network issue

Tracking information shows delays

Fix: Ensure that location services are enabled for the Hivemapper Companion app. Go to Settings > Privacy > Location Services and make sure the a... ⇲

Frequent connectivity issues with dash cam

Fix: Check the Bluetooth settings on your iPhone to ensure that it is properly paired with the dash cam. Go to Settings > Bluetooth and confirm t... ⇲
 
Bugs issue

Initial bugs and issues with early iterations

Fix: Check for any available updates for the app in the App Store. Developers often release patches to fix bugs in earlier versions. OR If you... ⇲

Inconsistent mapping accuracy

Fix: Make sure that your device's GPS settings are accurate. Go to Settings > Privacy > Location Services and ensure that the app has permission... ⇲
 
Battery issue

Dash cam frequently powers off

Fix: Ensure that the dash cam is connected to a reliable power source. Check the power cable and connections for any damage or loose fittings.... ⇲
 
Updates issue

Updates sometimes break basic functionality

Fix: If an update causes issues, try rolling back to a previous version of the app if possible. This can sometimes be done by deleting the app an... ⇲
 
Support issue

Delayed device shipping and refunds

Fix: Keep track of your order status through the app or website. If you notice significant delays, check if there are any updates or notification... ⇲

Limited support options

Fix: Explore the app's help section for any self-service options that may assist you with common issues. OR Engage with user communities on so... ⇲
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 what users are saying
Good experience
78.9%

Bad experience
19.5%

Neutral
1.6%

~ from our NLP analysis of 123 combined software ratings.

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 Private Data Hivemapper Companion collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics