fix problems on Dreamehome [iphone]

​

—— Run into issues on Dreamehome? Get help pending when official support gets back to you!

Dreamehome
Info:
company: Dreame Innovation Technology (Suzhou) Co., Ltd.
: https://www.dreametech.com
Chat with our AI-based Dreamehome Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Dreamehome does not refresh back to the map after cleaning

Fix: 1. After cleaning is complete, manually navigate back to the map by tapping the map icon in the app. 2. Check for any app updates that may a... ⇲

UI/UX is not intuitive

Fix: 1. Familiarize yourself with the app by exploring each section and feature. Take notes on where things are located. 2. Look for online tutor... ⇲

Cannot easily locate mop

Fix: 1. Check the app's map feature to see if the mop's location is indicated. 2. Physically inspect the vacuum and its accessories to ensure the... ⇲

Difficult to spot clean specific areas

Fix: 1. Use the app's manual control feature to guide the vacuum to the specific area you want to clean. 2. Mark the area on the map if the app a... ⇲
 
Customization issue

Limited room editing options

Fix: 1. Explore the app settings to see if there are any hidden features or advanced settings that allow for more room editing options. 2. Use th... ⇲
 
Battery issue

Dreamehome makes phone excessively hot

Fix: 1. Close other background apps to reduce the load on your phone while using Dreamehome. 2. Ensure your phone's software is up to date, as up... ⇲
 
Compatibility issue

No support for tablet landscape mode

Fix: 1. Use the app in portrait mode on your tablet, as this is the only supported orientation. 2. Check for any updates to the app that may add... ⇲
 
Account issue

Incorrect password rules

Fix: 1. Review the password requirements in the app and ensure your password meets all criteria (length, special characters, etc.). 2. Try resett... ⇲
 
Network issue

Network attachment wizard is faulty

Fix: 1. Restart your router and ensure that your phone is connected to the correct Wi-Fi network. 2. Try resetting the network settings on your i... ⇲
 
Crashes issue

Dreamehome crashes after update

Fix: 1. Restart your iPhone to clear any temporary glitches that may have occurred after the update. 2. Check for any additional updates to the a... ⇲
 
Bugs issue

Vacuum gets lost regularly

Fix: 1. Ensure that the vacuum's home base is placed in an open area with no obstructions. 2. Regularly clean the sensors on the vacuum to ensure... ⇲

Inconsistent room cleaning order

Fix: 1. Check the app settings to see if there is an option to set a specific cleaning order for rooms. 2. Manually start cleaning in the desired... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.0%

Bad experience
4.7%

Neutral
1.3%

~ from our NLP analysis of 2,466 combined software ratings.

 Switch to these Alternatives:
APTV
DS finder
DS file
BroadLink
iVacuum Cleaner Robot Control
小翼管家
360Robot - 360 Smart Robot
PETKIT
易捷加油
Synology Secure SignIn

 Private Data Dreamehome collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data