fix problems on My HKG (Official) [iphone]

—— Run into issues on My HKG (Official)? Get help pending when official support gets back to you!

My HKG (Official)

Info:

company: Airport Authority Hong Kong

: http://www.hongkongairport.com

Chat with our AI-based My HKG (Official) Support

🛠️ Common My HKG (Official) Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Old version was better

Fix: If you prefer the old version of the app, check if you can revert to a previous version. To do this, go to the App Store, tap on your profil... ⇲

Hard to find flight information

Fix: Try using the search function within the app. Look for a magnifying glass icon or a search bar, and enter your flight details such as flight... ⇲

UI issue

Not responsive

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. An outdated o... ⇲

Bugs issue

Full of bugs

Fix: Check for updates to the app in the App Store. Developers often release updates to fix bugs and improve performance. Go to the App Store, ta... ⇲

Many features do not work

Fix: Check the app's settings to ensure all necessary permissions are granted. Go to Settings > My HKG and ensure that permissions for location,... ⇲

Freezing issue

My HKG (Official) freezes

Fix: If the app freezes, try force-closing it. Swipe up from the bottom of the screen (or double-click the home button) to view open apps, then s... ⇲

My HKG (Official) is unresponsive

Fix: If the app is unresponsive, try clearing the app's cache. Go to Settings > My HKG and look for an option to clear cache or data, if availabl... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

52.3%

Good experience

38.6%

Neutral

9.1%

~ from our NLP analysis of 44 combined software ratings.

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Private Data My HKG (Official) collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics