fix problems on Santander SuperMóvil [iphone]

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—— Run into issues on Santander SuperMóvil? Get help pending when official support gets back to you!

Santander SuperMóvil
Info:
company: Banco Santander Mexico SA - Mexico
: http://www.santander.com.mx
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Security issue

Face ID doesn't work

Fix: Check if Face ID is enabled for the app. Go to Settings > Face ID & Passcode, and ensure that SuperMóvil is toggled on under 'Use Face ID Fo... ⇲

Touch ID doesn't work

Fix: Make sure Touch ID is enabled for the app. Go to Settings > Touch ID & Passcode, and ensure that SuperMóvil is toggled on under 'Use Touch I... ⇲

Santander SuperMóvil requires super token to use

Fix: Follow the app's instructions to create a super token. This usually involves verifying your identity through the app's security features. Ma... ⇲

Cannot create super token without app

Fix: If you have access to a different device, try downloading the app on that device to create the super token. Alternatively, check if there is... ⇲
 
Compatibility issue

Santander SuperMóvil blocked services due to version mismatch

Fix: Check for updates in the App Store and ensure you are using the latest version of SuperMóvil. If an update is available, install it to resol... ⇲
 
Crashes issue

Santander SuperMóvil closes for random reasons

Fix: Try force quitting the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the SuperMóvil app o... ⇲
 
Permissions issue

Requires location access at all times

Fix: You can change the location access settings by going to Settings > Privacy & Security > Location Services > SuperMóvil. Change it from 'Alwa... ⇲
 
UI issue

Navigation is not intuitive

Fix: Familiarize yourself with the app's layout by exploring each section. Take note of where key features are located to improve your navigation... ⇲

Error prompts distract from process

Fix: Take note of the specific error messages and try to address the underlying issues they indicate. This may involve checking your internet con... ⇲

Outdated interface

Fix: Check for app updates in the App Store. Developers often release updates that include interface improvements and bug fixes. OR If the int... ⇲

Unnecessarily annoying and stiff

Fix: Try to identify specific features that you find annoying and see if there are settings to customize them. This may help improve your experie... ⇲

Too many clicks and popups

Fix: Look for any settings within the app that allow you to minimize notifications or popups. This can help streamline your experience. OR If... ⇲

Difficult to enter information

Fix: Ensure that your keyboard settings are optimized for ease of use. Go to Settings > General > Keyboard and adjust settings like 'Auto-Correct... ⇲
 
Updates issue

Months activity not updated

Fix: Try refreshing the app by pulling down on the screen to see if the activity updates. Ensure you have a stable internet connection as this ca... ⇲
 
Settings issue

No English language option

Fix: Check the app settings to see if there is a language option available. Sometimes, language settings can be found under 'Settings' or 'Prefer... ⇲
 
Payments issue

No Apple Pay or mobile wallet integration

Fix: Check if there are any updates or announcements regarding future integration of Apple Pay or mobile wallets in the app's settings or news se... ⇲
 
Freezing issue

Santander SuperMóvil freezes

Fix: Force quit the app and restart it. If the app continues to freeze, try restarting your iPhone to clear any temporary glitches. OR Check f... ⇲
 
Support issue

Limited customer service vision

Fix: Check the app for any help or FAQ sections that may provide answers to common questions or issues you may encounter. OR If you have speci... ⇲
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 what users are saying
Good experience
92.9%

Bad experience
4.4%

Neutral
2.7%

~ from our NLP analysis of 36,168 combined software ratings.

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 Private Data Santander SuperMóvil collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data