fix problems on VirtualShield [iphone]

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—— Run into issues on VirtualShield? Get help pending when official support gets back to you!

VirtualShield
Info:
company: VirtualShield, LLC
: https://support.virtualshield.com
: virtualshield.com
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Network issue

Frequent disconnections

Fix: 1. Change server location: Open the app and try connecting to a different server location. Sometimes, certain servers may be overloaded or e... ⇲

Inconsistent connectivity

Fix: 1. Test different networks: Try connecting to a different Wi-Fi network or switch to cellular data to see if the issue persists. 2. Reinsta... ⇲

VPN fails to connect

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Change V... ⇲

High latency and slow speeds

Fix: 1. Change server location: Open the app and connect to a different server that may be less congested. 2. Test your internet speed: Use a sp... ⇲
 
Slow issue

VirtualShield slows down device performance

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer iPhones) and swipe away any apps running in the... ⇲
 
Account issue

Difficult cancellation process

Fix: 1. Review subscription details: Go to Settings > [Your Name] > Subscriptions to find your VirtualShield subscription. You can manage or canc... ⇲

No easy account deletion option

Fix: 1. Check app settings: Open the app and navigate to the account settings to see if there is an option to delete your account. 2. Review the... ⇲
 
Notifications issue

No renewal reminders

Fix: 1. Set a personal reminder: Use your phone's calendar or reminder app to set a notification a few days before your subscription is due to re... ⇲
 
Installation issue

Requires frequent reinstallation

Fix: 1. Clear app data: Go to Settings > General > iPhone Storage > VirtualShield and select 'Offload App' to clear the cache without losing data... ⇲
 
Permissions issue

VirtualShield blocks access to other apps

Fix: 1. Check app permissions: Go to Settings > Privacy and check if VirtualShield has permissions that may be affecting other apps. Adjust as ne... ⇲
 
UI issue

Keyboard blocks login screen

Fix: 1. Dismiss the keyboard: Tap outside the keyboard area or use the 'Done' button on the keyboard to dismiss it and access the login fields.... ⇲
 
Payments issue

Charges without user consent

Fix: 1. Review your subscriptions: Go to Settings > [Your Name] > Subscriptions to check your active subscriptions and cancel any you do not want... ⇲
 
Compatibility issue

Limited functionality on iOS

Fix: 1. Check for app updates: Go to the App Store and ensure you have the latest version of VirtualShield, as updates may improve functionality.... ⇲
 
Updates issue

Updates cause new issues

Fix: 1. Revert to a previous version: If possible, uninstall the app and reinstall an older version if you have access to it. 2. Clear app cache... ⇲
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 what users are saying
Good experience
56.3%

Bad experience
33.8%

Neutral
10.0%

~ from our NLP analysis of 80 combined software ratings.

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 Private Data VirtualShield collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
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