fix problems on Cinema West [iphone]

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—— Run into issues on Cinema West? Get help pending when official support gets back to you!

Cinema West
Info:
company: Mobile Moviegoing, Llc
: http://www.mobilemoviegoing.com
: www.cinemawest.com
Chat with our AI-based Cinema West Support
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Crashes issue

Pages crash frequently

Fix: Try restarting the app. Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) to view open apps, then swip... ⇲

Randomly closes when choosing a seat

Fix: Ensure that your app is updated to the latest version. Check the App Store for any available updates and install them. OR If the app cont... ⇲
 
Payments issue

Stuck in a loop after entering payment information

Fix: Ensure that your payment information is correctly entered. Go to Settings > Wallet & Apple Pay to check your payment methods. Remove and re-... ⇲

Inability to accept credit card payments

Fix: Verify that your credit card information is entered correctly in the app. Go to Settings > Wallet & Apple Pay to check your payment methods.... ⇲
 
Bugs issue

No reward points credited for purchases

Fix: Check if you are logged into your account correctly. Go to the app's settings and ensure your account is active. If not, log out and log bac... ⇲

Digital loyalty card does not function

Fix: Check if you are logged into your account correctly. Log out and log back in to refresh your loyalty card status. OR If the digital card... ⇲
 
Customization issue

No option to preorder concession items

Fix: Check for any updates to the app that may add this feature. Go to the App Store and see if an update is available. OR As a workaround, co... ⇲
 
Account issue

Cannot view rewards balance

Fix: Log out of your account and log back in to refresh your rewards balance. Sometimes, a simple refresh can resolve display issues. OR If th... ⇲

No saved user information

Fix: Log out of your account and log back in to refresh your saved information. Sometimes, a simple refresh can resolve display issues. OR If... ⇲
 
Freezing issue

Cinema West freezes when checking rewards

Fix: Force close the app and restart it. If the app continues to freeze, uninstall and reinstall it to clear any corrupted data. OR Try access... ⇲
 
Slow issue

Slow page loading

Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the loading speed improves. If using Wi-Fi, try resetting y... ⇲
 
UI issue

Cannot select nearest cinema

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Cinema West is set to 'Whi... ⇲

Clunky ticket buying process

Fix: Try clearing the app's cache by offloading it and then reinstalling it to improve the buying process. OR If the process remains clunky, c... ⇲
 
Pricing issue

Higher prices compared to theater

Fix: Compare prices directly on the Cinema West website to confirm if the app is displaying higher prices. If so, consider purchasing tickets thr... ⇲

Inconvenience fee for ticket scanning

Fix: Review the app's terms and conditions to understand the fee structure. If you find it unreasonable, consider purchasing tickets through the... ⇲
 
Screen issue

Membership upgrade leads to a white screen

Fix: Try force closing the app and reopening it. If the issue persists, uninstall and reinstall the app to clear any potential bugs. OR If the... ⇲
 
Compatibility issue

Limited features compared to web browser

Fix: Check for app updates in the App Store, as new features may be added over time. Install any available updates. OR For features not availa... ⇲

Cinema West won't open on some devices

Fix: Ensure that your device meets the app's system requirements. Check the App Store for compatibility information. OR If your device is comp... ⇲
 
Search issue

No proper showtime filtering options

Fix: Check for any updates to the app that may improve filtering options. Go to the App Store and see if an update is available. OR As a worka... ⇲
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 what users are saying
Bad experience
85.0%

Good experience
12.5%

Neutral
2.5%

~ from our NLP analysis of 40 combined software ratings.

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 Private Data Cinema West collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location