fix problems on HoYoLAB [iphone]

—— Run into issues on HoYoLAB? Get help pending when official support gets back to you!

HoYoLAB

Info:

company: COGNOSPHERE PTE. LTD.

: https://www.hoyolab.com/

: www.hoyolab.com

Chat with our AI-based HoYoLAB Support

🛠️ Common HoYoLAB Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app can be laggy

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find HoYoLAB in the list and tap on it. If there's an optio... ⇲

interface is confusing

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app's main sections. Take notes on where key features are located to... ⇲

Glitches issue

interactive map does not work properly

Fix: 1. Check for updates: Go to the App Store, search for HoYoLAB, and see if there are any updates available. Developers often release fixes fo... ⇲

interactive map is not fully accurate

Fix: 1. Cross-reference with other sources: Use other maps or guides available online to verify information and supplement the interactive map's... ⇲

Compatibility issue

app displays poorly on iPad

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness on your iPad and try changing the display settings to see if it improves t... ⇲

Notifications issue

notifications do not work consistently

Fix: 1. Check notification settings: Go to Settings > Notifications > HoYoLAB and ensure that notifications are enabled. Also, check if 'Allow No... ⇲

Privacy issue

no clear moderation of posts

Fix: 1. Report inappropriate content: Use the reporting feature on posts that violate community guidelines. This helps improve moderation over ti... ⇲

inconsistent application of rules

Fix: 1. Document instances: Keep a record of posts or comments that seem to violate rules but are not moderated. This can help in understanding p... ⇲

lack of appeal system for warnings

Fix: 1. Keep a record of warnings: Document any warnings you receive, including the context, to understand the reasons behind them better. OR... ⇲

users exposed to harassment

Fix: 1. Use the block feature: If you encounter harassment, block the user to prevent them from contacting you or seeing your posts. OR 2. Rep... ⇲

inappropriate content not removed

Fix: 1. Report the content: Use the reporting feature to flag inappropriate posts or comments, which can help bring them to the attention of mode... ⇲

UI issue

difficult to navigate menus

Fix: 1. Create a navigation guide: Write down the steps to access frequently used features, which can serve as a quick reference when using the a... ⇲

Syncing issue

data linking issues

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as data linking issues can often stem from connectivity pro... ⇲

Loading issue

images from posts do not load

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage, find HoYoLAB, and offload the app to clear cache without lo... ⇲

Messages issue

no messaging system

Fix: 1. Use alternative communication methods: Consider using other messaging apps to communicate with friends or community members outside of Ho... ⇲

Customization issue

username change not allowed

Fix: 1. Choose a meaningful username: Since changing is not an option, consider selecting a username that reflects your identity or interests whe... ⇲

lack of adult community options

Fix: 1. Seek alternative platforms: If you're looking for adult community options, consider exploring other forums or apps that cater specificall... ⇲

no option for Game Center login

Fix: 1. Use alternative login methods: If Game Center login is not available, use the existing login options provided by HoYoLAB to access your a... ⇲

Crashes issue

app crashes or gives network errors

Fix: 1. Update the app: Go to the App Store and check for updates for HoYoLAB. Developers often release updates to fix crashes and network issues... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

75.0%

Bad experience

19.9%

Neutral

5.0%

~ from our NLP analysis of 3,678 combined software ratings.

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Private Data HoYoLAB collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics