fix problems on MEL Science [iphone]

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—— Run into issues on MEL Science? Get help pending when official support gets back to you!

MEL Science: a science lab app
Info:
company: MEL Science
: http://melscience.com
: melscience.com
Chat with our AI-based MEL Science Support
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Search issue

no search function

Fix: 1. Use the Menu: Navigate through the app’s menu to find the content you need. Familiarize yourself with the layout to locate experiments or... ⇲
 
Bugs issue

missing experiments

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as missing content may be addressed in updates. 2. Reinstall the App:... ⇲

defective experiments

Fix: 1. Double-Check Instructions: Ensure you are following the instructions correctly. Sometimes, minor mistakes can lead to issues with experim... ⇲

lack of detailed explanations

Fix: 1. Supplement with External Resources: Look for additional educational resources online that can provide more context or detail about the ex... ⇲

items missing from kits

Fix: 1. Inventory Check: Before starting an experiment, check the kit against the provided list to ensure all items are present. If something is... ⇲

terrible step-by-step instructions

Fix: 1. Break Down Instructions: Take each step one at a time and write down your understanding of each step to clarify the process. 2. Use Visua... ⇲
 
UI issue

instructions not matching app

Fix: 1. Cross-Reference with Kit Instructions: Use the physical kit instructions as a primary guide and compare them with the app. Note any discr... ⇲

confusing interface

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout and features. Take notes on where thi... ⇲
 
Video issue

poor video explanations

Fix: 1. Watch Videos Multiple Times: Sometimes, watching the video more than once can help clarify the instructions. Pause and take notes if nece... ⇲
 
Features issue

no scanning feature

Fix: 1. Use Manual Entry: If the app allows, manually enter any codes or information that would typically be scanned. Check the app’s settings fo... ⇲
 
Support issue

poor customer support

Fix: 1. Use Online Resources: Check the app’s FAQ or help section for common issues and solutions that may address your concerns without needing... ⇲
 
Downloads issue

MEL Science doesn't download

Fix: 1. Check Storage Space: Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps o... ⇲
 
Login issue

no option to sign in without email

Fix: 1. Use a Temporary Email: If you don’t want to use your primary email, consider creating a temporary email account to sign up and access the... ⇲
 
Compatibility issue

inconsistent content between app and kits

Fix: 1. Cross-Reference Materials: Always compare the app content with the physical kit instructions to identify discrepancies and adjust your ap... ⇲
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 what users are saying
Good experience
65.0%

Bad experience
30.0%

Neutral
5.0%

~ from our NLP analysis of 80 combined software ratings.

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 Private Data MEL Science collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics