fix problems on Pet Parents [iphone]

—— Run into issues on Pet Parents? Get help pending when official support gets back to you!

Pet Parents: Easy Pet Records

Info:

company: Scott Rassatt

: https://petparents.io/

: petparents.io

Chat with our AI-based Pet Parents Support

🛠️ Common Pet Parents Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Attach photos and files do not save

Fix: Ensure that the app has the necessary permissions to access your photos. Go to your iPhone's Settings, scroll down to find 'Pet Parents', ta... ⇲

Cannot add a photo until after saving the record

Fix: As a workaround, save the record first with minimal information, then go back to edit the record and add the photo. This ensures that the re... ⇲

Settings issue

Cannot add past expiration dates without extra steps

Fix: To add past expiration dates, first enter the date manually in the date field. If the app does not allow this, try changing the date format... ⇲

Cannot set one-time vaccines to never expire

Fix: Check if there is an option to mark the vaccine as 'completed' or 'administered' in the app. This may prevent it from showing as expired. If... ⇲

UI issue

Photo selection feature is not user-friendly

Fix: Try using the 'Albums' view in your photo library instead of the 'All Photos' view, as it may help you find the desired photo more easily. Y... ⇲

Cannot differentiate between medications and vaccines

Fix: Use the notes section for each entry to specify whether it is a medication or a vaccine. This can help you keep track of each type more clea... ⇲

Error logging in with Apple account

Fix: Ensure that your Apple ID is functioning correctly by logging into your Apple ID account on a web browser. If you can log in there, try logg... ⇲

Cannot log out when using Apple login

Fix: Check the app's settings for a 'Log Out' option. If it is not available, try closing the app completely and then reopening it. This may prom... ⇲

Cannot log in on another device

Fix: Ensure that you are using the same Apple ID or account credentials on the other device. If you are using Apple login, make sure that the app... ⇲