fix problems on Journey CU [iphone]

—— Run into issues on Journey CU? Get help pending when official support gets back to you!

Journey CU

Info:

company: Journey Credit Union

: https://journeycu.org/

Chat with our AI-based Journey CU Support

🛠️ Common Journey CU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Journey CU design looks sketchy

Fix: Try resetting the app's cache. Go to your iPhone's Settings > Scroll down to the Journey CU app > Tap on it > Select 'Reset Cache'. This can... ⇲

Face recognition feature removed

Fix: Check if there are any alternative authentication methods available in the app settings. Go to Settings within the app and look for security... ⇲

Payments issue

Block on recent purchases

Fix: Review your account settings to ensure there are no restrictions on your spending limits. Log into the app, go to Account Settings, and chec... ⇲

Camera issue

Deposit option errors out on image processing

Fix: Ensure that you are taking clear images of your checks. Use good lighting, and make sure the entire check is visible in the frame. If the ap... ⇲

Support issue

Contact support feature does not work

Fix: Try accessing support through the Journey CU website instead of the app. Look for a 'Contact Us' or 'Support' section on their website where... ⇲