fix problems on True Texas BBQ [iphone]

​

—— Run into issues on True Texas BBQ? Get help pending when official support gets back to you!

True Texas BBQ
Info:
company: H-E-B
: https://www.heb.com/contact-us
: www.heb.com
Chat with our AI-based True Texas BBQ Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Difficulties in obtaining refunds

Fix: To request a refund, navigate to your order history in the app. Select the order in question and look for a 'Request Refund' option. If this... ⇲

Checkout process often fails

Fix: If the checkout process fails, ensure that your internet connection is stable. Switch between Wi-Fi and cellular data to see if that resolve... ⇲

No modern payment options available

Fix: If the app does not support your preferred payment method, consider using a different payment method that is accepted. Check the app's payme... ⇲
 
Login issue

True Texas BBQ frequently logs users out

Fix: Check your device settings to ensure that the app has permission to stay logged in. Go to Settings > True Texas BBQ and ensure that Backgrou... ⇲
 
Registration issue

Inability to create user accounts

Fix: Ensure that you are entering all required fields correctly, including a valid email address and a strong password. If you encounter an error... ⇲
 
UI issue

Menu items missing from the app

Fix: Refresh the app by pulling down on the menu screen to reload the content. This can help update the menu and display any missing items. If it... ⇲

Inability to edit cart items easily

Fix: To edit items in your cart, navigate to the cart section and look for an 'Edit' button or icon. If this option is not visible, try tapping o... ⇲

No product images available

Fix: If product images are missing, try refreshing the app or logging out and back in. This can sometimes resolve display issues and load images... ⇲
 
Bugs issue

Unstable app performance

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping your... ⇲

Kiosks are buggy and unresponsive

Fix: If you encounter issues with the kiosks, try restarting the kiosk by tapping the screen or following any on-screen instructions to reset it.... ⇲

Order inaccuracies and missing items

Fix: To address order inaccuracies, double-check your order confirmation in the app immediately after placing it. If you notice any discrepancies... ⇲
 
Settings issue

True Texas BBQ defaults to immediate pick-up instead of selected time

Fix: When placing an order, double-check the pickup time before finalizing your order. If the app defaults to immediate pickup, try selecting you... ⇲

Inability to change pickup times after ordering

Fix: If you need to change your pickup time after placing an order, check the order details in the app to see if there is an option to modify the... ⇲
 
Customization issue

Limited side options available

Fix: If you find that the app does not offer a wide variety of side options, check the restaurant's website for a complete list of available side... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.9%

Bad experience
1.9%

Neutral
1.3%

~ from our NLP analysis of 8,935 combined software ratings.

 Switch to these Alternatives:
Freebirds Restaurant
P. Terry's
Taco Cabana
Eat Taco Palenque
Willie's Rewards
Las Palapas Online
Bill Miller Bar-B-Q App
Golden Chick App
Torchy's Tacos
Tiff's Treats

 Private Data True Texas BBQ collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Usage Data
    • Diagnostics