fix problems on PLAY Wallet (WEMIX) [iphone]

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—— Run into issues on PLAY Wallet (WEMIX)? Get help pending when official support gets back to you!

PLAY Wallet (WEMIX)
Info:
company: WEMIX PTE. LTD.
: https://wemixnetwork.com/
Chat with our AI-based PLAY Wallet (WEMIX) Support
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Account issue

Users lose access if password is forgotten

Fix: To avoid losing access, regularly update your password and store it securely. Use a password manager to keep track of your passwords. If you... ⇲

No option to create a password during Google sign-in

Fix: If you prefer to have a password, consider creating a new account directly through the app instead of using Google sign-in. This way, you ca... ⇲

No password reset option

Fix: If there is no password reset option, ensure you have your password saved securely. If you forget it, you may need to create a new wallet. A... ⇲

Inability to access wallet after updates

Fix: If you cannot access your wallet after an update, try restarting your device and then reopening the app. If that doesn't work, check for any... ⇲
 
Login issue

Inability to log back in after updates

Fix: If you cannot log in after an update, try restarting your device and then reopening the app. If the issue persists, check for any app update... ⇲
 
Freezing issue

PLAY Wallet (WEMIX) freezes on terms of agreement

Fix: If the app freezes on the terms of agreement, try closing the app completely and reopening it. If that doesn't work, restart your device. If... ⇲
 
Crashes issue

Cannot open the app

Fix: If the app won't open, try restarting your iPhone. If that doesn't work, check for any available updates for the app in the App Store. If th... ⇲

PLAY Wallet (WEMIX) crashes on login

Fix: If the app crashes on login, try restarting your device and then reopening the app. Ensure that you have the latest version of the app insta... ⇲
 
Updates issue

NFT features are missing

Fix: If NFT features are missing, ensure that you are using the latest version of the app. Check the app's settings or features list to confirm i... ⇲
 
Loading issue

Stuck on loading screen

Fix: If the app is stuck on the loading screen, try closing the app completely and reopening it. If that doesn't work, restart your device. If th... ⇲
 
Compatibility issue

No response on iOS version

Fix: If the app is unresponsive on iOS, try restarting your device. Ensure that your iOS is updated to the latest version. If the app remains unr... ⇲
 
Payments issue

Cannot complete transactions

Fix: If you cannot complete transactions, check your internet connection to ensure it is stable. Try logging out and back into your account. If t... ⇲
 
Security issue

No support for lost private keys

Fix: If you lose your private keys, unfortunately, there is no way to recover them. To prevent this, always back up your private keys securely. C... ⇲
 
Camera issue

Issues with QR code scanning

Fix: If you are having issues with QR code scanning, ensure that your camera lens is clean and unobstructed. Try adjusting the distance between t... ⇲
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 what users are saying
Bad experience
78.5%

Good experience
18.3%

Neutral
3.2%

~ from our NLP analysis of 93 combined software ratings.

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 Private Data PLAY Wallet (WEMIX) collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data