—— Run into issues on Onoco? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check the app settings to ensure that the nighttime sleep tracking feature is enabled. Go to the settings menu, look for sleep tracking opti... ⇲
Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Onoco, and check if there is an update available. If... ⇲
Fix: Check your internet connection to ensure that it is stable. A weak connection can prevent the app from saving data properly. If you are on W... ⇲
Fix: Ensure that all devices are logged into the same account and that the app is updated on all devices. This ensures that the timers can sync p... ⇲
Fix: Ensure that both partners are using the same version of the app and are logged into the same account. This is crucial for data synchronizati... ⇲
Fix: Review the time range settings in the app. Go to the routine settings and ensure that the start and end times are set correctly and do not o... ⇲
Fix: Adjust the display settings on your iPhone. Go to Settings > Display & Brightness and ensure that the text size and display settings are set... ⇲
Fix: Check the time settings on your device to ensure that the date and time are set correctly. Go to Settings > General > Date & Time and enable... ⇲
Fix: Review the settings for nap tracking in the app. Ensure that the parameters for nap duration and frequency are set correctly. Adjust these s... ⇲
Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. A poor connection ca... ⇲
Fix: Check that the email addresses used for invites are correct and that the invited partners have the app installed. If they do not have the ap... ⇲
Fix: Close any other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones)... ⇲
Fix: Check for any updates to the app and install them, as updates can fix bugs that cause freezing issues. Go to the App Store and search for On... ⇲
Fix: Ensure that you are following the correct procedure for adding family members. Go to the family settings in the app and look for an option t... ⇲
Fix: Keep the app updated to the latest version, as updates often include bug fixes. Check the App Store for any available updates and install th... ⇲
Fix: Ensure that you are following the correct steps to edit entries. Go to the entry you want to edit, tap on it, and look for an edit option. M... ⇲