fix problems on Kachinga [iphone]

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—— Run into issues on Kachinga? Get help pending when official support gets back to you!

Kachinga
Info:
company: Kachinga, Inc.
: http://kachinga.com
: kachinga.com
Chat with our AI-based Kachinga Support
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Payments issue

Deposits sometimes go missing

Fix: 1. Check Transaction History: Go to the transaction history in the app to confirm if the deposit was recorded. Sometimes, it may take time t... ⇲

Recurring transfers can be problematic

Fix: 1. Review Transfer Settings: Go to the recurring transfers section and ensure all settings are correct, including amounts and dates. 2. Mon... ⇲

Pending transfers prevent moving money

Fix: 1. Wait for Completion: Allow pending transfers to complete before attempting to move money. Check the status in the app. 2. Cancel Pending... ⇲

Kachinga does not allow adding funds

Fix: 1. Check Bank Connection: Ensure that your bank account is properly linked and that there are no issues with the connection. 2. Review App... ⇲
 
Account issue

Difficulties in account cancellation

Fix: 1. Locate Cancellation Option: Go to the app settings and look for account management or cancellation options. Follow the prompts to cancel... ⇲

Inability to co-manage accounts with multiple parents

Fix: 1. Check App Features: Review the app’s features to confirm if co-management is supported. If not, consider using a different app that allow... ⇲
 
UI issue

Clunky user interface

Fix: 1. Familiarize Yourself: Spend some time exploring the app to understand its layout and features better. 2. Customize Settings: Check if th... ⇲
 
Settings issue

Issues with setting up bank connections

Fix: 1. Double-Check Information: Ensure that all bank account information entered is correct, including account numbers and routing numbers. 2.... ⇲

No clear information on managing savings and giving pools

Fix: 1. Explore Help Section: Check the app’s help or FAQ section for guidance on managing savings and giving pools. 2. Use Online Resources: Lo... ⇲
 
Customization issue

Limited customization options for cards

Fix: 1. Explore Available Options: Check the app settings to see what customization options are available for your cards. 2. Use Alternative App... ⇲
 
Messages issue

Email support feature is broken

Fix: 1. Use Alternative Contact Methods: If email support is not working, check if there are other ways to contact support, such as chat or socia... ⇲
 
Privacy issue

Privacy concerns with bank account integration

Fix: 1. Review Privacy Settings: Go to the app settings and review the privacy options available. Adjust them according to your comfort level. 2... ⇲
 
Features issue

Limited functionality in free version

Fix: 1. Evaluate Needs: Assess whether the limitations in the free version meet your needs or if upgrading to a paid version is necessary. 2. Ex... ⇲

Inability to track missed dates in free version

Fix: 1. Use Calendar Reminders: Set up calendar reminders on your phone to track important dates manually. 2. Explore Upgrade Options: Consider... ⇲
 
Delivery issue

Delayed card delivery

Fix: 1. Check Delivery Status: If available, check the status of your card delivery within the app or through any tracking information provided.... ⇲
 
Support issue

Lack of customer support during setup

Fix: 1. Use In-App Resources: Look for any setup guides or tutorials within the app that can assist you during the setup process. 2. Check Onlin... ⇲
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 what users are saying
Good experience
66.7%

Bad experience
26.1%

Neutral
7.2%

~ from our NLP analysis of 69 combined software ratings.

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 Private Data Kachinga collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics