fix problems on UTR Sports [iphone]

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—— Run into issues on UTR Sports? Get help pending when official support gets back to you!

UTR Sports
Info:
company: UTR
: https://support.universaltennis.com
: www.universaltennis.com
Chat with our AI-based UTR Sports Support
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Uploads issue

Cannot post scores

Fix: 1. Check permissions: Go to Settings > Privacy > App Permissions and ensure UTR Sports has permission to access necessary features like your... ⇲
 
Search issue

Difficult to find friends

Fix: 1. Use the search function: Tap on the search icon in the app and enter your friends' names or usernames to find them more easily. OR 2.... ⇲

Search results are poorly sorted

Fix: 1. Use filters: If available, apply filters to narrow down your search results based on criteria like date, location, or type of event. OR... ⇲
 
Payments issue

Inflexible refund policy

Fix: 1. Review the policy: Check the app's refund policy in the settings or help section to understand the terms and conditions better. OR 2.... ⇲

Payment recognition issues

Fix: 1. Verify payment method: Check your payment method in the app settings to ensure it is up to date and valid. OR 2. Retry the transaction... ⇲
 
Customization issue

Lack of intuitive event tracking

Fix: 1. Create a personal calendar: Use your iPhone's calendar app to manually track events and set reminders for upcoming matches or tournaments... ⇲

No option to star or save events

Fix: 1. Use a personal calendar: Manually add events to your iPhone calendar to keep track of important matches or tournaments. OR 2. Create a... ⇲
 
Messages issue

No integration of group chat with events

Fix: 1. Use a separate messaging app: Create a group chat in a messaging app like WhatsApp or Messenger to communicate with friends about events.... ⇲
 
Updates issue

Missing features after updates

Fix: 1. Reinstall the app: Uninstall and reinstall UTR Sports to ensure you have the latest version and all features are properly loaded. OR 2... ⇲
 
Account issue

Hybrid accounts created

Fix: 1. Log out and log back in: Sometimes logging out and back in can resolve account discrepancies. Go to Settings in the app and select 'Log O... ⇲
 
Support issue

Poor customer support response

Fix: 1. Use in-app support: If available, use the in-app support feature to submit your queries, as it may be prioritized over email. OR 2. Ch... ⇲
 
UI issue

Inability to view tournament details

Fix: 1. Refresh the app: Close and reopen the app to see if the tournament details load correctly after a refresh. OR 2. Check for updates: En... ⇲

Age groups not displayed

Fix: 1. Check settings: Go to the app settings and ensure that age group preferences are set correctly to display relevant information. OR 2.... ⇲

Unclear ranking system

Fix: 1. Review the ranking criteria: Check the app's help section for any documentation on how the ranking system works. OR 2. Discuss with pe... ⇲
 
Security issue

No way to address cheating or bullying

Fix: 1. Report through available channels: Use any reporting feature in the app to report incidents of cheating or bullying, if available. OR... ⇲
 
Network issue

500 and 502 errors

Fix: 1. Check server status: Sometimes these errors are due to server issues. Check online for any announcements regarding server downtime. OR... ⇲
 
Compatibility issue

Limited functionality for pickleball

Fix: 1. Explore alternative apps: If UTR Sports does not meet your needs for pickleball, consider using dedicated pickleball apps that offer more... ⇲
 
Gameplay issue

Lack of competition matching

Fix: 1. Use social media: Join local sports groups on social media to find potential matches or competitions. OR 2. Organize matches: Reach ou... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.7%

Bad experience
7.4%

Neutral
3.0%

~ from our NLP analysis of 2,528 combined software ratings.

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 Private Data UTR Sports collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Power Subscription: $11.99 Access advanced analytics, discounted events
  2. Annual Power Subscription: $119.99 Access advanced analytics, discounted events