fix problems on Genshin Impact [iphone]

—— Run into issues on Genshin Impact? Get help pending when official support gets back to you!

Genshin Impact

Info:

company: COGNOSPHERE PTE. LTD.

: https://genshin.hoyoverse.com/

: genshin.hoyoverse.com

Chat with our AI-based Genshin Impact Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Lack of character customization options

Fix: While Genshin Impact does not offer extensive character customization, you can enhance your experience by focusing on the characters' abilit... »»

Resin system limits gameplay

Fix: To manage the Resin system effectively, prioritize your activities. Focus on domains and bosses that provide the best rewards for your curre... »»

Downloads issue

High file size and download time

Fix: To reduce download times, ensure you have a stable Wi-Fi connection before downloading updates. Clear any unnecessary files or apps on your... »»

Crashes issue

Frequent crashes on mobile

Fix: To reduce crashes, regularly clear the app cache. Go to your iPhone's Settings > General > iPhone Storage > Genshin Impact, and select 'Offl... »»

Gameplay issue

Limited rewards for free-to-play players

Fix: Maximize your free-to-play experience by completing daily commissions and events, which often provide valuable rewards. Focus on leveling up... »»

Poor representation of cultures

Fix: Engage with the community to discuss and promote awareness of cultural representation in the game. Sharing your thoughts on social media can... »»

Difficulty in obtaining materials for character upgrades

Fix: Plan your farming routes for materials by checking online resources that list where to find specific upgrade materials. This can help you ga... »»

Slow issue

Lag during character animations

Fix: To reduce lag, lower the graphics settings in the game. Go to Settings > Graphics and adjust the settings to a lower quality, which can help... »»

Slow progression at endgame

Fix: To speed up your progression, focus on completing daily commissions and events that provide significant rewards. Prioritize leveling up your... »»

Customization issue

No option to rearrange hub layout

Fix: While you cannot rearrange the hub layout, you can customize your experience by organizing your characters and items in a way that suits you... »»

Limited options for changing clothes or hair

Fix: While customization options are limited, you can change your character's weapons and artifacts to create a different playstyle. This can pro... »»

Payments issue

Gacha system perceived as pay-to-win

Fix: To navigate the gacha system effectively, focus on saving your Primogems for banners that feature characters you want. Participate in events... »»

Audio issue

Voice acting issues due to ongoing strike

Fix: While you cannot change the voice acting, you can adjust the game settings to use subtitles, which can help you follow the story without rel... »»

UI issue

Subpar character designs in some regions

Fix: Focus on the gameplay mechanics and abilities of the characters rather than their designs. Each character has unique skills that can be util... »»

Compatibility issue

Inconsistent performance on lower-end devices

Fix: Lower the graphics settings in the game to improve performance. Go to Settings > Graphics and adjust the settings to a lower quality to help... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

82.2%

Bad experience

15.3%

Neutral

2.4%

~ from our NLP analysis of 538,937 combined software ratings.

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Private Data Genshin Impact collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Blessings Bundle: $4.99 Purchase Item: Blessings Bundle
300 Genesis Crystals: $4.99 Purchase 300 Genesis Crystals
980 Genesis Crystals: $14.99 Purchase 980 Genesis Crystals
6480 Genesis Crystals: $99.99 Purchase 6480 Genesis Crystals
1980 Genesis Crystals: $29.99 Purchase 1980 Genesis Crystals
60 Genesis Crystals: $0.99 Purchase 60 Genesis Crystals
3280 Genesis Crystals: $49.99 Purchase 3280 Genesis Crystals
Gnostic Hymn: $9.99 Purchase Item: Gnostic Hymn
Gnostic Chorus: $19.99 Purchase Item: Gnostic Chorus
Travel Notes: $11.99 Purchase Item: Travel Notes