fix problems on LSNB [iphone]

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—— Run into issues on LSNB ? Get help pending when official support gets back to you!

LSNB Mobile
Info:
company: Lone Star National Bank
: https://www.lonestarnationalbank.com/contact
: www.lonestarnationalbank.com
Chat with our AI-based LSNB Support
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Freezing issue

LSNB freezes on blank screen

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. 2. Check your in... ⇲
 
Slow issue

Slow loading times

Fix: 1. Ensure you have a strong internet connection. Test your connection speed using a speed test app. 2. Clear the app's cache by going to you... ⇲
 
Glitches issue

Glitchy mobile deposits

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. 2. Make sure you are in a well-lit area when taki... ⇲
 
Payments issue

Zelle functionality issues

Fix: 1. Ensure that your Zelle account is properly linked to your LSNB Mobile app. Go to the Zelle section in the app and verify your account set... ⇲

Unreliable transaction processing

Fix: 1. Ensure that you have a stable internet connection when processing transactions. 2. Log out of the app and log back in to refresh your ses... ⇲
 
Login issue

Face ID not working

Fix: 1. Go to your iPhone settings, select 'Face ID & Passcode', and ensure that Face ID is enabled for the LSNB Mobile app. 2. If it is enabled,... ⇲

LSNB forgets login credentials

Fix: 1. Ensure that you are selecting the option to remember your login credentials when logging in. 2. Check your iPhone settings to see if you... ⇲
 
Bugs issue

Inconsistent balance display

Fix: 1. Log out of the app and log back in to refresh your account information. 2. Check for any updates to the app in the App Store and install... ⇲
 
Crashes issue

Crashes frequently

Fix: 1. Ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. Check for updates for the L... ⇲

Frequent app exits

Fix: 1. Ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. Check for updates for the L... ⇲
 
Support issue

Customer service unresponsive

Fix: 1. Check the app for any FAQs or help sections that may provide answers to your questions. 2. Try reaching out to customer service through a... ⇲
 
Camera issue

Camera issues with mobile deposit

Fix: 1. Ensure that the app has permission to access your camera. Go to Settings > Privacy > Camera and make sure LSNB Mobile is enabled. 2. Make... ⇲
 
Network issue

Communication errors

Fix: 1. Check your internet connection and switch between Wi-Fi and mobile data if necessary. 2. Log out of the app and log back in to refresh yo... ⇲
 
Updates issue

Unnecessary updates with no improvements

Fix: 1. Check the app's update notes in the App Store to see if any improvements were made that may not be immediately visible. 2. If you find th... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
68.5%

Good experience
31.5%

Neutral
0.0%

~ from our NLP analysis of 54 combined software ratings.

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 Private Data LSNB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics