fix problems on MapGenie [iphone]

—— Run into issues on MapGenie? Get help pending when official support gets back to you!

MapGenie: Tarkov Map

Info:

company: Oisin O'Neill

: https://mapgenie.io/faqs

: mapgenie.io

Chat with our AI-based MapGenie Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Maps not loading properly

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the i... »»

Black screen on maps

Fix: 1. Restart the app: Close the app completely and reopen it to see if the maps load correctly. 2. Check for updates: Go to the App Store and... »»

UI issue

Text overlaps with other elements

Fix: 1. Adjust text size: Go to your iPhone settings, select 'Display & Brightness', and adjust the text size to see if it resolves the overlap i... »»

Inability to drop pins

Fix: 1. Check app permissions: Go to Settings > Privacy > Location Services and ensure MapGenie has the necessary permissions to access your loca... »»

Inconvenient UI elements

Fix: 1. Explore app settings: Check if there are any options in the app settings to customize the UI layout or elements. 2. Restart the app: Clos... »»

Updates issue

Outdated maps after updates

Fix: 1. Refresh the map: Try pulling down on the map screen to refresh the data. This can sometimes load the latest map updates. 2. Check for upd... »»

Lack of updates for new content

Fix: 1. Check for app updates: Regularly check the App Store for updates to ensure you have the latest version of MapGenie. 2. Refresh the app: P... »»

Slow issue

Zoom functionality lags

Fix: 1. Close other apps: Ensure that no other apps are running in the background that may be consuming resources. Double-tap the home button and... »»

Screen issue

Cannot view full screen on mobile

Fix: 1. Rotate your device: Try rotating your iPhone to landscape mode to see if the map displays in full screen. 2. Check app settings: Look for... »»

Bugs issue

Compass orientation issues

Fix: 1. Calibrate your compass: Open the Compass app on your iPhone and follow the on-screen instructions to calibrate it. This can help improve... »»

Customization issue

Limited customization options for text size

Fix: 1. Adjust iPhone text size: Go to Settings > Display & Brightness > Text Size and adjust the slider to change the text size for all apps, in... »»

Crashes issue

App crashes or becomes unusable

Fix: 1. Restart your iPhone: A simple restart can often resolve app crashes by refreshing the system. 2. Clear app cache: If available, clear the... »»

Loading issue

Map segments not rendering

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can prevent map segments from loading.... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.0%

Bad experience

6.5%

Neutral

2.5%

~ from our NLP analysis of 1,836 combined software ratings.

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Private Data MapGenie collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Tarkov Map PRO Upgrade: $8.99 Unlocks PRO features for Tarkov Map