fix problems on LEGO [iphone]

—— Run into issues on LEGO? Get help pending when official support gets back to you!

LEGO® Super Mario™

Info:

company: LEGO

: http://service.lego.com/contactus

: www.lego.com

Chat with our AI-based LEGO Support

🛠️ Common LEGO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

LEGO freezes during connection

Fix: 1. Restart your iPhone: Press and hold the power button until you see the slider, then slide to power off. After the device is off, press an... ⇲

Bluetooth connection issues

Fix: 1. Make sure Bluetooth is enabled on your iPhone by going to Settings > Bluetooth. If it’s already on, toggle it off and back on. 2. Ensure... ⇲

Crashes issue

LEGO crashes on startup

Fix: 1. Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the LEGO Super Mario app... ⇲

Permissions issue

Inability to access pictures

Fix: 1. Check the app permissions: Go to Settings > Privacy > Photos and ensure that LEGO Super Mario has permission to access your photos. 2. I... ⇲

Slow issue

Laggy performance on older devices

Fix: 1. Close any unnecessary apps running in the background to free up resources. Swipe up from the bottom of the screen (or double-click the ho... ⇲

Network issue

Difficulty connecting to LEGO Mario

Fix: 1. Ensure that the LEGO Mario device is charged and turned on. 2. Restart both your iPhone and the LEGO Mario device to refresh the connect... ⇲

Bugs issue

LEGO fails to recognize scanned sets

Fix: 1. Ensure that the LEGO set is compatible with the app. Check the official LEGO website for compatibility information. 2. Make sure the cam... ⇲

Repeated app updates cause new bugs

Fix: 1. If you encounter a bug after an update, try uninstalling and reinstalling the app to see if that resolves the issue. 2. Keep track of th... ⇲

Updates issue

Updates change interactions with old sets

Fix: 1. Review the update notes in the App Store to understand what changes have been made. 2. If you notice changes that affect your experience... ⇲

Lost digital collection after updates

Fix: 1. Check if you are logged into the correct account associated with your digital collection. 2. Restart the app and see if the collection r... ⇲

Battery issue

LEGO drains battery quickly

Fix: 1. Reduce the screen brightness on your iPhone by going to Settings > Display & Brightness. 2. Close other apps running in the background t... ⇲

Features issue

No chat or interaction features

Fix: 1. Explore the app settings to see if there are any options to enable interaction features. 2. Check for updates to the app, as new feature... ⇲

Loading issue

Inconsistent loading of course building ideas

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading improves. 2. Clear the app ca... ⇲

Registration issue

Instructions not fully accessible without registration

Fix: 1. If you prefer not to register, check if there are any guest access options available in the app. 2. Look for alternative sources for ins... ⇲

Storage issue

LEGO takes up excessive storage space

Fix: 1. Check the app size by going to Settings > General > iPhone Storage and find LEGO Super Mario. 2. If it’s taking up too much space, consi... ⇲

Screen issue

Black screen upon launching app

Fix: 1. Force close the app and restart it. 2. Restart your iPhone to clear any temporary glitches. 3. Check for updates in the App Store and i... ⇲

Inability to log in without issues

Fix: 1. Ensure you are entering the correct login credentials. Double-check for typos. 2. Reset your password if you suspect it may be incorrect... ⇲

Settings issue

LEGO does not save user settings

Fix: 1. Ensure that you are logged into your account when making changes to settings. 2. Restart the app after changing settings to see if they... ⇲

Gameplay issue

Limited character packs available

Fix: 1. Check for updates in the App Store, as new character packs may be added in future updates. 2. Explore community forums or social media g... ⇲

Customization issue

No options for commenting on shared photos

Fix: 1. Explore the app settings to see if there are any options to enable commenting features. 2. Check for updates in the App Store, as new fe... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.3%

Bad experience

4.9%

Neutral

2.8%

~ from our NLP analysis of 51,104 combined software ratings.

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Private Data LEGO collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info