fix problems on Coinmetro [iphone]

—— Run into issues on Coinmetro? Get help pending when official support gets back to you!

Coinmetro: Crypto Exchange

Info:

company: CoinMetro OU

: https://coinmetro.com/

: coinmetro.com

Chat with our AI-based Coinmetro Support

🛠️ Common Coinmetro Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

painstaking KYC process

Fix: To streamline the KYC process, ensure you have all required documents ready before starting. This typically includes a government-issued ID,... ⇲

account balance only in Euro

Fix: If you need to manage multiple currencies, consider using a multi-currency wallet or exchange that allows you to convert your Euro balance i... ⇲

Slow issue

mobile app performs poorly

Fix: To improve app performance, ensure that your iPhone is updated to the latest iOS version. Also, try clearing the app cache by deleting and r... ⇲

Glitches issue

verification process is glitchy

Fix: If you encounter glitches during verification, try restarting the app or your device. This can often resolve temporary issues. Additionally,... ⇲

Support issue

customer service response is inadequate

Fix: To improve your chances of getting a timely response, try using the app's live chat feature if available, as this can often yield quicker re... ⇲

lack of contact options for support

Fix: Check the app for any hidden support options, such as FAQs or community forums, which can provide answers to common questions without needin... ⇲

Registration issue

multiple verification attempts required

Fix: Ensure that you are following the verification instructions precisely. Double-check that your documents are clear and legible, as poor quali... ⇲

address verification delays

Fix: To expedite address verification, ensure that the document you submit clearly shows your name and address, and is not older than three month... ⇲

limited functionality without verification

Fix: To maximize your use of the app, prioritize completing the verification process as soon as possible. This will unlock additional features an... ⇲

frustrating face verification process

Fix: To improve the face verification process, ensure you are in a well-lit area and that your face is clearly visible. Avoid wearing hats or sun... ⇲

Crashes issue

Coinmetro crashes during selfie verification

Fix: To prevent crashes, ensure that your device has enough storage space and that no other apps are running in the background. Close unnecessary... ⇲

Security issue

2FA issues during account creation

Fix: If you encounter issues with 2FA, ensure that your authentication app (like Google Authenticator) is properly set up and synced with your ac... ⇲

Payments issue

limited ACH deposit amounts

Fix: To work around limited ACH deposit amounts, consider breaking your deposits into smaller transactions that comply with the limits. This way,... ⇲

no direct crypto purchase in app

Fix: As a workaround, you can purchase cryptocurrency on another exchange that allows direct purchases and then transfer it to your Coinmetro acc... ⇲

UI issue

UI is messy and complicated

Fix: Familiarize yourself with the app's layout by exploring the different sections. Many apps have a tutorial or help section that can guide you... ⇲

Coinmetro is a mobile wrapper of a web page

Fix: If the app feels like a web wrapper, try accessing the platform through a mobile browser instead. This may provide a more responsive experie... ⇲

Account issue

potential for account suspension

Fix: To minimize the risk of account suspension, ensure that you comply with all KYC and verification requirements promptly and accurately. Keep... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.7%

Bad experience

13.7%

Neutral

1.6%

~ from our NLP analysis of 307 combined software ratings.

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Private Data Coinmetro collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics