fix problems on 12min [iphone]

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—— Run into issues on 12min? Get help pending when official support gets back to you!

12min: Book Summaries & Ideas
Info:
company: 12 MIN SERVICOS DIGITAIS E NEGOCIOS LTDA
: http://web.12min.com
: 12min.com
Chat with our AI-based 12min Support
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Audio issue

Inconsistent audio quality

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection, as poor connectivity can affect audio quality. Try... ⇲

Unprofessional recordings with pauses

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as updates may include improved audio quality. 2. Listen to differ... ⇲
 
Customization issue

Lack of written summaries

Fix: 1. Use the app's feedback feature: While I won't suggest contacting developers, you can check if the app has a feedback option within the se... ⇲

Weak summaries for history books

Fix: 1. Explore other resources: If the summaries are not meeting your expectations, consider looking for other apps or websites that specialize... ⇲

Inaccurate political commentary in summaries

Fix: 1. Cross-reference with other sources: If you find inaccuracies, consider checking other reputable sources for the same content to get a mor... ⇲
 
Network issue

Limited offline access

Fix: 1. Download content for offline use: Check if the app allows you to download specific summaries for offline listening. Look for a download i... ⇲
 
Uploads issue

Inability to send books to Kindle

Fix: 1. Use email: If the app allows you to share summaries via email, you can send the summary to your email and then access it on your Kindle b... ⇲
 
UI issue

Confusing navigation for previously listened books

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app’s interface to understand where previously listened books are... ⇲
 
Bugs issue

Pop-ups for non-existent books

Fix: 1. Clear app cache: As mentioned earlier, clearing the app cache can help resolve glitches like pop-ups. Offload the app from iPhone Storage... ⇲

Bugs requiring app restart to resolve

Fix: 1. Regularly update the app: Ensure you are using the latest version of the app, as updates often include bug fixes. 2. Restart your iPhone:... ⇲
 
Payments issue

Subscription trial starts without consent

Fix: 1. Review subscription settings: Go to Settings > [your name] > Subscriptions to check your active subscriptions. If you see the 12min subsc... ⇲
 
Compatibility issue

Limited landscape mode support

Fix: 1. Rotate your device: Ensure that your device's orientation lock is off. Swipe down from the top right corner to access the Control Center... ⇲
 
Support issue

Language barriers in customer support

Fix: 1. Use translation tools: If you need to communicate with support, consider using translation apps or services to help bridge the language g... ⇲
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 what users are saying
Good experience
95.0%

Bad experience
2.7%

Neutral
2.3%

~ from our NLP analysis of 5,957 combined software ratings.

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 Private Data 12min collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. Annual Premium Subscription: $63.99 Unlimited access to all texts and audiobooks
  2. Annual Premium Subscription: $89.99 Unlimited access to all texts and audiobooks
  3. Annual Premium Subscription: $89.99 Unlimited access to all texts and audiobooks
  4. Annual Premium Subscription: $49.99 Unlimited access to all texts and audiobooks
  5. Annual Premium Subscription: $89.99 Unlimited access to all texts and audiobooks
  6. Annual Premium Subscription: $63.99 Unlimited access to all texts and audiobooks
  7. Annual Premium Subscription: $99.99 Unlimited access to all texts and audiobooks
  8. Annual Premium Subscription: $79.99 Unlimited access to all texts and audiobooks
  9. Annual Premium Subscription: $109.99 Unlimited access to all texts and audiobooks
  10. Annual Premium Subscription: $79.99 Unlimited access to all texts and audiobooks