fix problems on MooneyGo (myCicero) [iphone]

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—— Run into issues on MooneyGo (myCicero)? Get help pending when official support gets back to you!

MooneyGo (myCicero)
Info:
company: Pluservice.net
: http://www.mycicero.it/
: www.mycicero.it
Chat with our AI-based MooneyGo (myCicero) Support
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Slow issue

Slow performance on mass transit

Fix: 1. Close Background Apps: Double-click the home button and swipe up on apps to close them, freeing up resources for MooneyGo. 2. Clear App... ⇲
 
Network issue

Does not track live bus locations

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services and ensure it’s turned on for MooneyGo. 2. Check App Permissions:... ⇲

Does not show train lines

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services and ensure it’s turned on for MooneyGo. 2. Check for Updates: Ens... ⇲

Does not provide bus line details

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as updates may include bus line information. 2. Use Alternative Apps:... ⇲
 
Registration issue

SMS verification fails for non-Italian numbers

Fix: 1. Check Number Format: Ensure you are entering your phone number in the correct international format, including the country code. 2. Use a... ⇲

Multiple captchas for account creation

Fix: 1. Use a Different Browser: If you are using a web version, try a different browser to see if it reduces captcha prompts. 2. Clear Browser... ⇲
 
Payments issue

Randomly rejects valid credit cards

Fix: 1. Check Card Details: Ensure that all card details (number, expiration date, CVV) are entered correctly. 2. Contact Your Bank: Sometimes,... ⇲

Requires printing for parking payments

Fix: 1. Check for Digital Options: Look for any digital payment options within the app that may allow you to pay without printing. 2. Use a Near... ⇲

Payment failures with valid cards

Fix: 1. Check Card Details: Ensure that all card details (number, expiration date, CVV) are entered correctly. 2. Contact Your Bank: Sometimes,... ⇲
 
Compatibility issue

No Apple Pay support

Fix: 1. Use Alternative Payment Methods: If Apple Pay is not supported, consider using a credit or debit card directly within the app. 2. Check... ⇲

No integration with Wallet app

Fix: 1. Use Alternative Payment Methods: If Wallet integration is not available, consider using a credit or debit card directly within the app.... ⇲
 
Account issue

Inability to create an account

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection while trying to create an account. 2. Clear App Cache: Go to Set... ⇲
 
Glitches issue

Gliches when purchasing tickets

Fix: 1. Restart the App: Close the app completely and reopen it to refresh the ticket purchasing process. 2. Clear App Cache: Go to Settings > G... ⇲
 
UI issue

Unresponsive interface

Fix: 1. Restart the App: Close the app completely and reopen it to refresh the interface. 2. Clear App Cache: Go to Settings > General > iPhone... ⇲
 
Messages issue

Confirmation SMS delayed

Fix: 1. Check Network Connection: Ensure you have a stable internet connection or cellular signal when expecting the SMS. 2. Wait and Retry: Som... ⇲

MooneyGo (myCicero) fails to send SMS for verification

Fix: 1. Check Network Connection: Ensure you have a stable internet connection or cellular signal when expecting the SMS. 2. Wait and Retry: Som... ⇲
 
Syncing issue

Inconsistent ticket tracking across cities

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as updates may improve ticket tracking features. 2. Use Alternative Ap... ⇲
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 what users are saying
Good experience
58.3%

Bad experience
40.3%

Neutral
1.4%

~ from our NLP analysis of 144 combined software ratings.

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 Private Data MooneyGo (myCicero) collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics