fix problems on LEGO [iphone]

—— Run into issues on LEGO? Get help pending when official support gets back to you!

LEGO® Builder

Info:

company: LEGO

: http://service.lego.com

: www.lego.com

Chat with our AI-based LEGO Support

🛠️ Common LEGO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Older sets are not included

Fix: Check the app's update section regularly to see if older sets have been added. Sometimes, developers release updates that include new conten... ⇲

Missing instructions for retired sets

Fix: Visit the official LEGO website where they often provide downloadable PDF instructions for retired sets. You can search for the set number o... ⇲

Updates issue

Inconsistent 3D model availability

Fix: Ensure that your app is updated to the latest version, as updates may include new 3D models. Check the app store for any available updates.... ⇲

Syncing issue

PDF instructions do not save progress reliably

Fix: Try using a different PDF reader app that allows you to save your progress more effectively. Export the PDF instructions from the LEGO Build... ⇲

UI issue

Zoom resets when changing pages

Fix: Try to zoom in on the page before changing it, and see if the app retains the zoom level. If it does not, consider using a different PDF vie... ⇲

Arrows obstruct view in instructions

Fix: Try rotating your device to landscape mode, which may provide a better view of the instructions and reduce obstruction from arrows. OR If... ⇲

Instructions sometimes cover building parts

Fix: Try zooming in on the instructions to get a clearer view of the parts being referenced. This may help you see the details that are obscured.... ⇲

Extra screens required for simple builds

Fix: Try to familiarize yourself with the app's navigation to see if there are shortcuts or quicker ways to access simple builds without going th... ⇲

No table of contents for lengthy PDFs

Fix: Use a PDF reader that allows you to create bookmarks or a table of contents manually for easier navigation through lengthy documents. OR... ⇲

Slow issue

LEGO lags during model search

Fix: Clear the app's cache by going to your device settings, finding the LEGO Builder app, and selecting 'Clear Cache' if available. This can hel... ⇲

Customization issue

Difficulty in deleting sets from collection

Fix: Try long-pressing on the set you want to delete in your collection. This may bring up an option to delete or remove the set from your collec... ⇲

Inability to favorite current sets

Fix: Check if there is an update available for the app that may include this feature. Sometimes, new functionalities are added in updates. OR... ⇲

No option to sort personal collection numerically

Fix: Look for any sorting options in the app settings or collection management section. Sometimes, sorting features are hidden in menus. OR If... ⇲

Downloads issue

No offline access to instruction booklets

Fix: Download the instruction PDFs from the LEGO website to your device for offline access. You can save them in a dedicated folder for easy acce... ⇲

Loading issue

Loading issues with 3D building feature

Fix: Ensure you have a stable internet connection, as loading 3D models often requires data. Try switching to a different Wi-Fi network or using... ⇲

Gameplay issue

Missing interactive features for younger users

Fix: Explore the app settings to see if there are any options to enable interactive features or tutorials that may be hidden. OR Consider usin... ⇲

Crashes issue

LEGO crashes or freezes during use

Fix: Make sure your device's operating system is up to date, as compatibility issues can cause crashes. Check for updates in your device settings... ⇲

Compatibility issue

Inconsistent performance on different devices

Fix: Check the app's compatibility with your specific device model and operating system version. Some features may not work well on older devices... ⇲

Search issue

Difficulty in finding specific instructions

Fix: Utilize the search function within the app to enter specific keywords or set numbers to locate the instructions you need more quickly. OR... ⇲

Network issue

Annoying pop-ups for internet connectivity issues

Fix: Check your device's internet connection settings to ensure you are connected to a stable network. If the app is overly sensitive, consider u... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.6%

Bad experience

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Neutral

2.4%

~ from our NLP analysis of 142,531 combined software ratings.

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Private Data LEGO collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data