fix problems on Lucid Base [iphone]

—— Run into issues on Lucid Base? Get help pending when official support gets back to you!

Lucid Base

Info:

company: CVB inc

: https://lucidmattress.com/contact

Chat with our AI-based Lucid Base Support

🛠️ Common Lucid Base Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lucid Base fails to connect to the base

Fix: 1. Ensure that your iPhone's Bluetooth is turned on. Go to Settings > Bluetooth and toggle it on if it's off. 2. Restart both your iPhone an... ⇲

Lucid Base crashes frequently

Fix: 1. Update your iPhone to the latest iOS version by going to Settings > General > Software Update. 2. Clear the app's cache by going to Setti... ⇲

Customization issue

Limited presets available

Fix: 1. Explore the app thoroughly to ensure you are not missing any hidden features or settings. Sometimes presets can be found in different sec... ⇲

Only one alarm can be set

Fix: 1. Check if there are any updates for the app that might add more alarm functionality. 2. As a workaround, consider using your iPhone's buil... ⇲

Bugs issue

Bluetooth only works when app is open

Fix: 1. This is a common design choice for many apps. To work around this, keep the app open in the background while using the base. 2. If you ne... ⇲

Settings issue

Cannot turn off massage function

Fix: 1. Look for a settings menu within the app that controls the massage function. There may be an option to disable it. 2. If there is no optio... ⇲

Inability to control both sides of split king base

Fix: 1. Check if the app has a specific mode for controlling split bases and ensure both sides are connected properly. 2. Restart the app and the... ⇲

Network issue

Lucid Base does not detect the base

Fix: 1. Ensure that the base is powered on and within Bluetooth range. 2. Restart both the app and the base, as this can often resolve detection... ⇲

Glitches issue

Glitches with button functionality

Fix: 1. Restart the app and the base to see if the glitches persist. 2. Check for any updates for the app that might address these glitches. OR... ⇲

Updates issue

No updates for a long time

Fix: 1. Regularly check the App Store for updates to the Lucid Base app. 2. If no updates are available, consider providing feedback through the... ⇲

Support issue

Instructions are unclear

Fix: 1. Look for a help or FAQ section within the app that may provide additional guidance. 2. Search online for user guides or video tutorials t... ⇲

UI issue

No prompts in the app

Fix: 1. Explore the app settings to see if there are options to enable prompts or notifications. 2. Check if there are any updates available for... ⇲

TV position not mapped

Fix: 1. Manually adjust the TV position using the base's physical controls if available. 2. Check the app settings to see if there is an option t... ⇲

Ads issue

False advertising regarding app functionality

Fix: 1. Review the app's features and settings to ensure you are utilizing all available functionalities. 2. Document any discrepancies between a... ⇲

Search issue

Lucid Base does not find the product

Fix: 1. Ensure that the base is powered on and within Bluetooth range. 2. Restart both the app and the base to refresh the connection. OR 3. C... ⇲

Crashes issue

Lucid Base crashes when pressing certain options

Fix: 1. Identify which options cause the crash and avoid using them until a fix is available. 2. Clear the app's cache by going to Settings > Gen... ⇲