fix problems on OurPhoto [iphone]

—— Run into issues on OurPhoto? Get help pending when official support gets back to you!

OurPhoto - keep our memories

Info:

company: Shenzhen Fujia Technology Co., Ltd.

: http://www.ourphoto.cn

: www.ourphoto.cn

Chat with our AI-based OurPhoto Support

🛠️ Common OurPhoto Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

OurPhoto freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the OurPhoto app... ⇲

slow loading times

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, find OurPhoto, and select 'Offload App'. This will remove the app... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app to the latest version available in the App Store, as updates often include bug fixes. 2. If the app continues to crash, tr... ⇲

Loading issue

limited offline functionality

Fix: 1. Before going offline, ensure you download any content you want to access later. Look for a download option within the app for photos or v... ⇲

Support issue

poor customer support

Fix: 1. Check the app's FAQ or help section for common issues and solutions. This can often provide quick answers without needing to contact supp... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Go to Settings > Notifications > OurPhoto and ensure that notifications are enabled. Check that the alert style is set to your preference... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app's layout by exploring each section. Look for a tutorial or help section within the app that may guide y... ⇲

Customization issue

lack of customization options

Fix: 1. Explore the app settings thoroughly to see if there are any hidden customization options that you may have missed. 2. Use any available t... ⇲

Battery issue

high battery consumption

Fix: 1. Check which apps are consuming the most battery by going to Settings > Battery. If OurPhoto is using a lot of battery, limit its use or c... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check the app's requirements in the App Store to ensure your device meets the necessary specifications. If your device is outdated, consi... ⇲