fix problems on Toluna Influencers [iphone]

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—— Run into issues on Toluna Influencers? Get help pending when official support gets back to you!

Toluna Influencers
Info:
company: Toluna SAS
: https://www.toluna.com/contactus
: www.toluna.com
Chat with our AI-based Toluna Influencers Support
   Hello! How can I assist you?  

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Bugs issue

Inconsistent point awarding

Fix: 1. Check the survey completion status: Ensure that you have completed all required questions and followed the instructions correctly. 2. Rev... ⇲

Difficulty qualifying for surveys

Fix: 1. Update your profile: Ensure that your profile information is complete and accurate, as this can affect survey qualification. 2. Participa... ⇲

High disqualification rate after survey completion

Fix: 1. Review survey instructions: Ensure you are following all instructions carefully, as missing details can lead to disqualification. 2. Prov... ⇲
 
Account issue

Account deactivation without clear reason

Fix: 1. Review the app's terms of service: Ensure that you have not violated any terms that could lead to deactivation. 2. Attempt to log back in... ⇲

Profile information verification issues

Fix: 1. Double-check your entries: Ensure that all information entered in your profile is accurate and matches any required documentation. 2. Res... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use multiple contact methods: If the app has an email support option, try reaching out through that as well as any in-app support feature... ⇲

Vague communication from support

Fix: 1. Ask for clarification: When you receive a vague response, reply back asking for more specific information or details. 2. Document your in... ⇲
 
Slow issue

Long time required to accumulate points

Fix: 1. Focus on higher-point surveys: Prioritize surveys that offer more points for completion. 2. Participate in additional activities: Check i... ⇲
 
Messages issue

Error messages during surveys

Fix: 1. Restart the app: Close and reopen the app to reset any temporary issues. 2. Check for updates: Ensure that you are using the latest versi... ⇲
 
Payments issue

Inability to redeem points

Fix: 1. Check redemption requirements: Ensure you meet the minimum points required for redemption and that you are following the correct process.... ⇲
 
Login issue

Login issues and account access problems

Fix: 1. Reset your password: Use the 'Forgot Password' option on the login screen to reset your password. 2. Check your internet connection: Ensu... ⇲
 
Compatibility issue

Limited survey availability for demographics

Fix: 1. Update your profile: Ensure your profile is complete and accurate to receive more survey opportunities. 2. Check back regularly: Survey a... ⇲
 
Privacy issue

Spam texts and calls after using the app

Fix: 1. Review privacy settings: Check the app's privacy settings to limit data sharing and opt-out of marketing communications if possible. 2. U... ⇲
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 what users are saying
Good experience
88.8%

Bad experience
6.2%

Neutral
5.0%

~ from our NLP analysis of 6,141 combined software ratings.

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 Private Data Toluna Influencers collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics