fix problems on SensorPush [iphone]

—— Run into issues on SensorPush? Get help pending when official support gets back to you!

SensorPush

Info:

company: Cousins & Sears Creative Technologists

: http://www.sensorpush.com/support

: www.sensorpush.com

Chat with our AI-based SensorPush Support

🛠️ Common SensorPush Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Devices cannot be sorted manually

Fix: Currently, the SensorPush app does not support manual sorting of devices. As a workaround, you can rename your devices with a prefix that in... ⇲

SensorPush defaults to hourly view for device history

Fix: To change the view, tap on the history graph and look for options to switch between daily, weekly, or monthly views. If this option is not a... ⇲

Slow issue

Slow to download previous history data

Fix: Ensure that your internet connection is stable and strong. If the app is slow, try closing other apps running in the background to free up r... ⇲

Compatibility issue

Requires additional gateway for full functionality

Fix: If you want to use the full functionality of the SensorPush system, consider purchasing the SensorPush G1 WiFi Gateway. This will allow you... ⇲

No CarPlay integration

Fix: Currently, the app does not support CarPlay. As a workaround, you can use your iPhone directly to access the app while driving, but ensure i... ⇲

Network issue

Signal drops across distance

Fix: To improve signal strength, ensure that there are minimal obstructions (like walls or large furniture) between the sensor and your iPhone. T... ⇲

Gateway connection issues

Fix: Ensure that your WiFi network is stable and that the gateway is within range of your router. Restart both the gateway and your router to ref... ⇲

Customization issue

No predictable order for device listing

Fix: As a temporary solution, rename your devices with a consistent naming convention that includes numbers or categories to help you identify th... ⇲

No option to set custom graph scaling

Fix: Currently, the app does not support custom graph scaling. As a workaround, you can take screenshots of the graphs and use image editing tool... ⇲

No widgets for home or lock screens

Fix: Currently, the app does not support widgets. As a workaround, you can create shortcuts to frequently used features within the app on your ho... ⇲

No option to add notes for sensors

Fix: As a workaround, consider keeping a separate note-taking app or document where you can log notes related to each sensor for your reference.... ⇲

No ability to compare sensor values for alerts

Fix: To compare values, you can manually check the readings of each sensor in the app and note any discrepancies. You can also take screenshots f... ⇲

Support issue

In-app help is lacking

Fix: For immediate assistance, refer to the SensorPush user manual available on their website or in the app's settings. This can provide guidance... ⇲

Customer service number not provided

Fix: For support, check the SensorPush website for FAQs or user guides that may address your issues. You can also look for community forums for u... ⇲

Battery issue

SensorPush drains battery in the background

Fix: To reduce battery drain, go to your iPhone's Settings > Battery and check which apps are using the most battery. You can limit background ap... ⇲

UI issue

Font size is too small and thin

Fix: You can increase the font size on your iPhone by going to Settings > Display & Brightness > Text Size and adjusting the slider. This will af... ⇲

Permissions issue

Location services required for alerts

Fix: To ensure alerts work properly, go to Settings > Privacy > Location Services and make sure SensorPush is set to 'Always' or 'While Using the... ⇲

Uploads issue

Difficult to export large data files

Fix: To export data, try breaking down the data into smaller segments if the app allows it. This can make the export process smoother and more ma... ⇲

Notifications issue

No alerts for offline sensors

Fix: To mitigate this, regularly check the status of your sensors in the app to ensure they are online. You can also set reminders to check the a... ⇲

Crashes issue

SensorPush crashes during configuration

Fix: If the app crashes, try restarting your iPhone and then reattempt the configuration process. Ensure that you are using the latest version of... ⇲