fix problems on Family Island [iphone]

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—— Run into issues on Family Island ? Get help pending when official support gets back to you!

Family Island — Farming game
Info:
company: Melsoft
: https://melsoft-games.helpshift.com/a/family-island/
: www.moonactive.com
Chat with our AI-based Family Island Support
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Gameplay issue

Limited energy regeneration

Fix: 1. Manage Energy Wisely: Use energy only for essential tasks and save it for critical moments. Avoid using energy on tasks that can wait. 2... ⇲

Unclear rules and changes in gameplay

Fix: 1. Check Game Updates: Regularly check the game’s update notes in the App Store or within the game itself to stay informed about any changes... ⇲

Difficult to collect resources

Fix: 1. Focus on Resource Areas: Identify and prioritize areas in the game where resources are abundant. Spend your energy on these areas to maxi... ⇲

Unbalanced energy requirements for tasks

Fix: 1. Prioritize Tasks: Focus on completing tasks that offer the best rewards for the energy spent. 2. Plan Ahead: Before starting tasks, asse... ⇲

Inconsistent event rewards

Fix: 1. Track Events: Keep a record of past events and their rewards to better understand patterns and prepare for future events. 2. Engage Full... ⇲

Limited opportunities for free energy

Fix: 1. Complete Daily Quests: Focus on completing daily quests and challenges that often reward free energy. 2. Watch Ads: If available, watch... ⇲

Overly complex item requirements

Fix: 1. Prioritize Crafting: Focus on crafting items that are essential for your immediate goals and avoid getting sidetracked by complex require... ⇲

Inability to complete tasks in time

Fix: 1. Prioritize Tasks: Focus on completing the most time-sensitive tasks first and plan your gameplay around them. 2. Use Energy Wisely: Save... ⇲
 
Glitches issue

Frequent glitches and crashes

Fix: 1. Update the App: Ensure you are using the latest version of Family Island, as updates often fix bugs and improve stability. 2. Restart th... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use In-Game Support: Check if there is an in-game support feature that allows you to submit tickets or queries directly. This may yield f... ⇲
 
Syncing issue

Loss of progress when switching devices

Fix: 1. Link Your Account: Ensure that your game is linked to a social media account or email. This will help save your progress and allow you to... ⇲
 
Ads issue

Excessive ads and pop-ups

Fix: 1. Opt for In-App Purchases: If the ads are too disruptive, consider making a small in-app purchase to remove ads if that option is availabl... ⇲
 
Payments issue

Frustrating refund process

Fix: 1. Review Purchase Policies: Familiarize yourself with the game’s refund policies to understand the process better. 2. Document Everything:... ⇲
 
Updates issue

Game updates disrupt gameplay

Fix: 1. Schedule Playtime: Try to play during times when updates are less likely to occur, such as early mornings or late evenings. 2. Check Upd... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.9%

Neutral
2.8%

Bad experience
2.4%

~ from our NLP analysis of 397,132 combined software ratings.

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 Private Data Family Island collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Limited offer - 41: $7.99 Resource set
  2. Small Starter Pack (1): $4.99 Gems and energy or goods
  3. Few rubies: $3.99 Use to buy energy or accelerate craft
  4. Limited offer - 186: $2.99 Resource set
  5. Limited offer - 75: $2.99 Resource set
  6. Small Special Offer (3): $3.99 Gems and energy or goods
  7. Limited offer - 59: $2.99 Resource set
  8. Limited offer - 77: $14.99 Resource set
  9. Big Starter Pack (16): $19.99 Gems and energy or goods
  10. Unique offer - 24: $3.99 Energy points and/or goods