fix problems on Freddy’s [iphone]

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—— Run into issues on Freddy’s? Get help pending when official support gets back to you!

Freddy’s
Info:
company: Freddy's Frozen Custard & Steakburgers
: https://www.freddys.com/rewards
: freddys.com
Chat with our AI-based Freddy’s Support
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Bugs issue
App bugs out during checkout

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find the app, and select 'Offload App'. This will remove the app but... »»
Error validating basket

Fix: Try removing all items from your basket and adding them back one by one to see if a specific item is causing the issue. OR Check your int... »»
App does not allow scheduled pickups

Fix: Check if the app has a specific section for scheduling pickups. If not, consider contacting customer support through the app to inquire abou... »»
Cannot use drive-thru for mobile orders

Fix: Check the app settings to see if there is an option to select drive-thru as a pickup method. If not, you may need to place your order in per... »»
Cart empties unexpectedly

Fix: Ensure that you are logged into your account before adding items to your cart. If you are logged out, items may not be saved. OR Try addi... »»
 
Slow issue
App is slow and unresponsive

Fix: Close other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on newer mod... »»
 
Network issue
Location tracking issues prevent order pickup

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure the app is set to 'While U... »»
 
UI issue
Cannot increase quantity of condiments

Fix: Check if there is a specific section in the app for customizing your order. If not, consider adding a note in the special instructions field... »»
Poor user interface for ordering

Fix: Familiarize yourself with the app's layout by exploring different sections. Sometimes, a little exploration can help you find features more... »»
No clear indication of online ordering availability

Fix: Check the app's settings or FAQ section for information on online ordering availability. Sometimes, this information is provided in the app.... »»
Multiple steps required for customer contact

Fix: Look for a direct contact option within the app, such as a 'Contact Us' button, which may streamline the process. OR If the app requires... »»
Inconsistent order pickup instructions

Fix: Take note of the pickup instructions provided in the app and confirm them with the staff at the location when you arrive. OR If the instr... »»
 
Account issue
Account restoration issues after app update

Fix: Try logging out of your account and then logging back in. This can sometimes refresh your account data and restore access. OR If you have... »»
 
Security issue
Fraudulent activity on accounts

Fix: Change your password immediately through the app or website. Use a strong, unique password that you haven't used before. OR Enable two-fa... »»
 
Customization issue
Inability to assign names to ordered items

Fix: Check if there is a notes or special instructions field when placing your order where you can specify names for items. OR If the app does... »»
No coffee offered at locations

Fix: Check the app for a menu section that lists available items. If coffee is not listed, it may not be offered at your selected location. OR... »»
 
Login issue
App does not retain credentials

Fix: Ensure that you have enabled the option to remember your login credentials in the app settings, if available. OR If the app continues to... »»
 
Crashes issue
App crashes or logs out frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the app, and check for updates. If an update is avail... »»
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 what users are saying
Good experience
96.5%

Bad experience
2.2%

Neutral
1.3%

~ from our NLP analysis of 73,745 combined software ratings.

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 Private Data Freddy’s collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics