fix problems on InStories Reels & Story Maker [iphone]

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—— Run into issues on InStories Reels & Story Maker? Get help pending when official support gets back to you!

InStories Reels & Story Maker
Info:
company: Ylee Studio LTD
: https://instories.com/
: instories.com
Chat with our AI-based InStories Reels & Story Maker Support
   Hello! How can I assist you?  

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Search issue

templates difficult to find

Fix: 1. Familiarize yourself with the app's layout by exploring the main menu and submenus. 2. Use the 'Categories' section if available to filte... ⇲

no search feature

Fix: 1. Familiarize yourself with the app's layout and categories to navigate more efficiently. 2. Keep a list of your frequently used templates... ⇲
 
Customization issue

limited free templates

Fix: 1. Explore the app regularly for any new free templates that may be added. 2. Consider using the app's social media channels or community fo... ⇲

no ability to customize templates

Fix: 1. Use the available editing tools within the app to modify existing templates as much as possible. 2. Look for alternative apps that offer... ⇲

limited editing options for non-pro users

Fix: 1. Explore the available editing tools within the free version and maximize their use. 2. Consider upgrading to the pro version if you find... ⇲
 
Payments issue

high subscription cost

Fix: 1. Evaluate your usage of the app and determine if the subscription features are necessary for your needs. 2. Look for promotional offers or... ⇲
 
Updates issue

glitches between updates

Fix: 1. After an update, restart the app and your device to clear any temporary glitches. 2. If issues persist, uninstall and reinstall the app t... ⇲

inconsistent performance after updates

Fix: 1. Restart the app and your device after an update to refresh performance. 2. Clear the app's cache by offloading it in Settings > General >... ⇲
 
Syncing issue

sync issues across devices

Fix: 1. Ensure you are logged into the same account on all devices. 2. Check your internet connection on both devices to ensure they are connecte... ⇲
 
Backup issue

saved work often disappears

Fix: 1. Regularly save your work by using the 'Save' feature frequently while editing. 2. Check if there is an auto-save feature in the app setti... ⇲
 
Crashes issue

force closes on recent models

Fix: 1. Ensure that your iPhone is updated to the latest iOS version, as compatibility issues can cause force closes. 2. Clear the app's cache by... ⇲

crashes when saving projects

Fix: 1. Ensure your device has enough storage space available for saving projects. 2. Restart the app and your device to clear any temporary issu... ⇲
 
Audio issue

music selection removed

Fix: 1. Check if there are any updates or announcements from the app regarding music licensing changes. 2. Explore other apps that allow you to a... ⇲
 
Loading issue

long loading times for stock content

Fix: 1. Ensure you have a stable internet connection, as slow loading times can be due to connectivity issues. 2. Try clearing the app's cache by... ⇲
 
Uploads issue

inability to upload or save projects

Fix: 1. Check your device's storage to ensure there is enough space available for saving projects. 2. Restart the app and your device to refresh... ⇲

difficulties with exporting content

Fix: 1. Ensure you have a stable internet connection when exporting content, as this can affect the process. 2. Restart the app and your device t... ⇲
 
Support issue

poor customer support response

Fix: 1. Look for user forums or community groups where you can find solutions from other users who may have experienced similar issues. 2. Check... ⇲
 
UI issue

confusing user interface

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Look for tutorial videos or guides online that... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.1%

Bad experience
3.4%

Neutral
1.4%

~ from our NLP analysis of 34,678 combined software ratings.

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 Private Data InStories Reels & Story Maker collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Instories Pro: $14.99 Monthly subscription to the Instories Pro
  2. Instories Pro: $119.99 Annual subscription to the Instories Pro
  3. Instories Pro / Month: $14.99 Monthly subscription to the Instories Pro
  4. Instories PRO: $119.99 Unlimited access to all tools
  5. Instories Pro: $119.99 Annual subscription to the Instories Pro
  6. Instories Pro: $4.99 Weekly subscription to the Instories Pro
  7. InStories Pro 1 Month: $14.99 3 free days of unlimited access to all tools
  8. Instories PRO: $14.99 Unlimited access to all tools
  9. Instories Pro: $4.99 Weekly subscription to the Instories Pro
  10. InStories Pro 1 Year: $99.99 3 free days of unlimited access to all tools