fix problems on WeWard [iphone]

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—— Run into issues on WeWard? Get help pending when official support gets back to you!

WeWard - The Walking App
Info:
company: WEWARD
: https://www.weward.fr/faq/
: www.wewardapp.com
Chat with our AI-based WeWard Support
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Gameplay issue
High thresholds for rewards

Fix: Set smaller, achievable daily or weekly step goals for yourself to gradually reach the higher thresholds. This can help you stay motivated a... »»
Confusing leveling system

Fix: Take time to read through any tutorials or guides provided within the app. Understanding the leveling system can help clarify how to progres... »»
Limited rewards for high activity

Fix: Consider diversifying your activities to earn points in different ways, such as participating in challenges or events that may offer additio... »»
Inability to trade cards

Fix: Check the app's settings or help section to see if trading cards is a feature that is currently available or if there are any specific requi... »»
 
Glitches issue
Frequent glitches and bugs

Fix: Clear the app's cache by deleting and reinstalling WeWard. This can help eliminate any corrupted data that may be causing glitches. Make sur... »»
 
Payments issue
Difficulty cashing out rewards

Fix: Double-check the requirements for cashing out rewards in the app. Ensure that you meet all criteria, such as minimum points or specific rede... »»
 
Support issue
Unresponsive customer service

Fix: Look for a FAQ or help section within the app that may address common issues. This can provide immediate answers without needing to contact... »»
 
Bugs issue
Duplicate card rewards

Fix: Keep track of the rewards you have already claimed to avoid confusion. Create a simple log or note on your phone to track your rewards and p... »»
App resets step count

Fix: Ensure that you are not accidentally logging out of the app or switching devices, as this can cause the step count to reset. Always log in w... »»
 
UI issue
Lack of clear instructions

Fix: Explore the app thoroughly to find any help or tutorial sections that may provide guidance on how to use its features effectively. OR Sea... »»
 
Updates issue
Changing reward redemption options

Fix: Regularly check the rewards section of the app to stay updated on any changes to redemption options. This can help you plan your rewards str... »»
 
Compatibility issue
App does not link to Apple Watch

Fix: Check if the app has been updated to support Apple Watch integration. If not, consider using the iPhone app independently until such feature... »»
 
Customization issue
Tedious survey process

Fix: Set aside a specific time each week to complete surveys in batches, making the process feel less tedious and more manageable. OR Provide... »»
 
Slow issue
Slow step updates

Fix: Ensure that your phone's background app refresh is enabled for WeWard. Go to Settings > General > Background App Refresh and make sure it is... »»
 
Settings issue
Unclear referral bonus process

Fix: Review any referral program details within the app to understand how it works. Look for a dedicated section that explains the process clearl... »»
 
Syncing issue
Data discrepancies between devices

Fix: Ensure that both devices are using the same version of the app and that they are both updated to the latest operating system to minimize dis... »»
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.0%

Bad experience
2.3%

Neutral
0.6%

~ from our NLP analysis of 13,029 combined software ratings.

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 Private Data WeWard collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. 25-card Pack: $4.99 A pack of 25 WeCards
  2. 5-card pack: $0.99 A pack of 5 WeCards
  3. 10-Card Pack: $1.99 A pack of 10 WeCards