fix problems on Neon [iphone]

—— Run into issues on Neon? Get help pending when official support gets back to you!

Neon - Aesthetic Video Effects

Info:

company: APPWINGS Ltd

: http://www.appwingsltd.com

Chat with our AI-based Neon Support

🛠️ Common Neon Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app crashes frequently

Fix: 1. Restart the App: Close the Neon app completely by swiping it away in the app switcher. Then, reopen it to see if the issue persists. 2. U... ⇲

video import feature not working

Fix: 1. Check Permissions: Go to Settings > Privacy > Photos and ensure that Neon has permission to access your photos. 2. Restart the App: Close... ⇲

Video issue

video cropping issues

Fix: 1. Use the Crop Tool: Open the video in the app, select the crop tool, and adjust the frame manually to ensure the desired area is selected.... ⇲

filters not available for all video formats

Fix: 1. Convert Video Format: Use a video converter app to change your video to a supported format (like MP4) that allows filters to be applied.... ⇲

Customization issue

text editing limitations

Fix: 1. Explore All Text Options: Check if there are additional text styles or fonts available in the app settings or updates. 2. Use External Ap... ⇲

limited editing options

Fix: 1. Explore All Features: Go through the app thoroughly to ensure you are aware of all available editing options. Sometimes features are hidd... ⇲

Payments issue

subscription model for basic features

Fix: 1. Explore Free Alternatives: Look for other video editing apps that offer similar features for free or at a lower cost. 2. Utilize Free Tri... ⇲

Loading issue

app slow to load

Fix: 1. Restart Your Device: Sometimes, a simple restart can improve app performance. 2. Clear Cache: Go to Settings > General > iPhone Storage,... ⇲

UI issue

date on videos gets cut off

Fix: 1. Adjust Video Size: When adding the date, ensure it is positioned within the safe area of the video frame. Use the editing tools to resize... ⇲

Bugs issue

text disappears upon export

Fix: 1. Check Text Layer Settings: Ensure that the text layer is not set to be hidden or has any effects that might cause it to disappear during... ⇲

Compatibility issue

app does not support horizontal photos

Fix: 1. Rotate Photos: Use your device’s photo editing tools to rotate horizontal photos to vertical before importing them into Neon. 2. Use a Di... ⇲

Freezing issue

app freezes when selecting music

Fix: 1. Restart the App: Close and reopen Neon to see if the freezing issue resolves itself. 2. Check Music Library: Ensure that the music files... ⇲