fix problems on Discovery Bank [iphone]

—— Run into issues on Discovery Bank? Get help pending when official support gets back to you!

Discovery Bank

Info:

company: Discovery

: https://www.discovery.co.za/bank/faq

: www.discovery.co.za

Chat with our AI-based Discovery Bank Support

🛠️ Common Discovery Bank Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Discovery Bank freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Slow performance after update

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage. Find the Discovery Bank app and tap on it. If there is an option to 'Offload... ⇲

UI issue

Home Screen buttons lead to blank pages

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves itself. 2. Check for updates: Ensure that you have t... ⇲

No back swipe iOS functionality

Fix: 1. Use the back button: If the app does not support swipe gestures, use the back button within the app to navigate. 2. Provide feedback: Whi... ⇲

Cannot log in after capture income screen

Fix: 1. Ensure good internet connection: Check your Wi-Fi or mobile data connection to ensure it is stable. A weak connection can cause login iss... ⇲

Security issue

Requires both biometrics and full login details every time

Fix: 1. Check biometric settings: Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that the Discovery Bank app is enabled... ⇲

Bugs issue

Features don't work consistently

Fix: 1. Restart the app: Close and reopen the app to refresh its functionality. 2. Check for updates: Ensure you have the latest version of the a... ⇲

Notifications issue

Session has expired notifications are annoying

Fix: 1. Log out and log back in: This can refresh your session and may reduce the frequency of expiration notifications. 2. Check for app updates... ⇲

Uploads issue

Photo upload issues

Fix: 1. Check permissions: Go to Settings > Privacy > Photos and ensure that the Discovery Bank app has permission to access your photos. 2. Rest... ⇲

Registration issue

Overly complicated onboarding process

Fix: 1. Follow step-by-step instructions: Carefully read each step during onboarding and ensure you are completing all required fields. 2. Use he... ⇲

Camera issue

Drivers license scan fails

Fix: 1. Ensure good lighting: Make sure you are in a well-lit area when scanning your driver's license to improve recognition. 2. Hold the licens... ⇲

Compatibility issue

Cannot activate or use overseas

Fix: 1. Check app settings: Ensure that any location settings or permissions are correctly set to allow usage overseas. 2. Use a VPN: If applicab... ⇲

Inconsistent app versions for older iOS

Fix: 1. Update iOS: Ensure your device is running the latest version of iOS that it supports. Go to Settings > General > Software Update. 2. Chec... ⇲

Account issue

ID number requirement is not applicable for some users

Fix: 1. Check for alternative options: Look for any alternative identification options within the app that may be available for users without an... ⇲

Payments issue

Cannot pay someone else's credit card

Fix: 1. Check payment options: Review the app's payment options to see if there are specific requirements for making payments to other credit car... ⇲

Difficulties with transaction disputes

Fix: 1. Review transaction details: Ensure you have all relevant details about the transaction before disputing it. 2. Use in-app dispute options... ⇲

Crashes issue

Frequent app crashes

Fix: 1. Update the app: Ensure you have the latest version of the app installed from the App Store. 2. Restart your device: A simple restart can... ⇲

Support issue

Unresponsive customer support

Fix: 1. Use in-app support: Check if the app has a support or help section that may provide answers to common questions. 2. Look for FAQs: Review... ⇲

Lack of communication regarding issues

Fix: 1. Check for updates: Regularly check the app or website for any updates or announcements regarding known issues. 2. Use in-app notification... ⇲