fix problems on Route [iphone]

—— Run into issues on Route? Get help pending when official support gets back to you!

Route: Package Tracker

Info:

company: Route App LLC

: http://www.route.com

: www.route.com

Chat with our AI-based Route Support

🛠️ Common Route Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Route cluttered with partner content

Fix: To reduce clutter, navigate to the settings menu within the app. Look for options related to partner content or advertisements. Disable any... ⇲

Requires Gmail account for email linking

Fix: If you do not want to use a Gmail account, check if the app allows you to link your email manually. Look for an option to add your email add... ⇲

Bugs issue

Inaccurate tracking information

Fix: Ensure that you are entering the correct tracking numbers. Double-check the numbers against the shipping confirmation email or the vendor's... ⇲

Route does not show tracking for all orders

Fix: Verify that you have entered all tracking numbers correctly. If some orders are missing, try refreshing the app or logging out and back in t... ⇲

Route fails to detect orders automatically

Fix: Ensure that you have linked your email account correctly and that the app has permission to access your email. Check the settings for any op... ⇲

Packages marked as delivered when not received

Fix: If a package is marked as delivered but not received, check with neighbors or your local delivery service to see if it was delivered to the... ⇲

Customization issue

Cannot rename orders

Fix: Check if there is an option to edit order details in the app settings or order history. If renaming is not available, consider keeping a sep... ⇲

Limited manual entry options for tracking

Fix: Explore the app's settings to see if there are any options to add tracking numbers manually. If this feature is limited, consider using a di... ⇲

Privacy issue

Excessive personal information access requests

Fix: Review the app's privacy settings to limit the amount of personal information you share. Disable any unnecessary permissions that the app re... ⇲

Messages issue

Frequent email spam

Fix: Unsubscribe from promotional emails by clicking the 'unsubscribe' link at the bottom of the emails. This should reduce the amount of spam yo... ⇲

Support issue

Slow customer support response

Fix: Check the app for a FAQ or help section that may address your issues without needing to contact support. This can save time and provide imme... ⇲

Difficulties with claims process

Fix: Look for a detailed guide or FAQ section within the app that explains the claims process step-by-step. Familiarizing yourself with the proce... ⇲

D- rating on Better Business Bureau

Fix: While the rating may be concerning, focus on using the app's features effectively. Look for user reviews and feedback to identify specific a... ⇲

UI issue

Confusing user interface

Fix: Take some time to explore the app's layout and features. Familiarize yourself with the navigation options and settings to better understand... ⇲

Requires multiple steps to access information

Fix: Familiarize yourself with the app's layout to find shortcuts or quicker access points to the information you need. Look for any 'favorites'... ⇲

Notifications issue

Inconsistent notifications

Fix: Check the app's notification settings to ensure they are enabled. Make sure that your device's notification settings also allow the app to s... ⇲

Payments issue

Lack of reimbursement for shipping charges

Fix: Review the app's terms of service to understand their policy on shipping reimbursements. If they do not offer this, consider using a differe... ⇲

Compatibility issue

Poor integration with some vendors

Fix: If you encounter issues with specific vendors, try manually entering tracking numbers for those orders instead of relying on automatic integ... ⇲

Glitches issue

Glitches in order history display

Fix: Try clearing the app's cache or data through your device settings. This can help resolve display issues and refresh the order history. OR... ⇲

Features issue

Limited functionality compared to competitors

Fix: Explore the app's settings to see if there are any features you may not be utilizing. Sometimes, hidden features can enhance functionality.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.5%

Neutral

2.0%

Bad experience

1.5%

~ from our NLP analysis of 470,567 combined software ratings.

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Private Data Route collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics