fix problems on Cleo AI [iphone]

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—— Run into issues on Cleo AI? Get help pending when official support gets back to you!

Cleo AI: Cash advance & Credit
Info:
company: Cleo AI Ltd
: https://help.meetcleo.com/
: meetcleo.com
Chat with our AI-based Cleo AI Support
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Bugs issue
Inaccurate income saving

Fix: 1. Review Income Settings: Go to the income settings in the app and ensure that all your income sources are accurately entered. Adjust any i... »»
Misleading loan eligibility

Fix: 1. Review Eligibility Criteria: Carefully read the eligibility criteria provided in the app to understand what is required for loan approval... »»
 
Customization issue
Difficult budget creation

Fix: 1. Use Templates: Look for any budget templates within the app that can guide you through the budgeting process. These can simplify the crea... »»
Lack of spending category customization

Fix: 1. Use Default Categories: Start with the default categories provided in the app and adjust your spending habits to fit within them. 2. Prov... »»
 
Payments issue
Limited cash advance amounts

Fix: 1. Check Eligibility: Ensure you meet all eligibility criteria for higher cash advances. This may include maintaining a certain income level... »»
Subscription fee before eligibility check

Fix: 1. Review Terms: Carefully read the terms and conditions regarding the subscription fee to understand when it is charged and under what circ... »»
Inconsistent cash advance processing

Fix: 1. Check Processing Times: Review the app's guidelines on cash advance processing times to set realistic expectations. 2. Keep Records: Docu... »»
Inability to update payment methods

Fix: 1. Access Payment Settings: Go to the payment settings in the app and look for an option to update your payment method. Ensure you are follo... »»
Errors in withdrawal process

Fix: 1. Double-Check Details: Ensure that all withdrawal details (amount, account information) are entered correctly before submitting the reques... »»
Inability to distinguish payment types

Fix: 1. Review Payment History: Check the payment history section in the app to see if it provides any details on different payment types. 2. Use... »»
 
Support issue
Poor customer service response

Fix: 1. Use In-App Support: Utilize any in-app support features, such as FAQs or chatbots, which may provide quicker responses than traditional c... »»
Confusing communication from support

Fix: 1. Request Clarification: If you receive confusing messages from support, respond directly asking for clarification on specific points. 2. U... »»
 
Notifications issue
Delayed notifications for deposits

Fix: 1. Check Notification Settings: Ensure that notifications for the Cleo AI app are enabled in your iPhone settings. Go to Settings > Notifica... »»
 
Account issue
Issues with account cancellation

Fix: 1. Follow Cancellation Steps: Go to the account settings in the app and follow the provided steps for account cancellation. Ensure you compl... »»
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 what users are saying
Good experience
89.5%

Bad experience
8.1%

Neutral
2.3%

~ from our NLP analysis of 121,938 combined software ratings.

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 Private Data Cleo AI collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics