fix problems on Coupang Eats [iphone]

​

—— Run into issues on Coupang Eats? Get help pending when official support gets back to you!

Coupang Eats - Food Delivery
Info:
company: Coupang Corp.
: http://coupang.com
Chat with our AI-based Coupang Eats Support
   Hello! How can I assist you?  

characters left:
 
Network issue

Unstable network messages

Fix: Ensure that your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists. If using Wi-Fi, try resta... ⇲

Trouble connecting orders to delivery partners

Fix: Ensure that your location settings are enabled for the app. Go to Settings > Privacy > Location Services and make sure Coupang Eats has perm... ⇲
 
Compatibility issue

Data error on new phones

Fix: Make sure the app is updated to the latest version. Go to the App Store, search for Coupang Eats, and check for updates. OR If the issue... ⇲
 
Search issue

Restaurants not open mixed in listings

Fix: Use the filter options in the app to select only open restaurants. This can help narrow down your choices to those currently available. OR... ⇲
 
Payments issue

No confirmation step before purchase

Fix: Before finalizing your order, double-check your cart to ensure all items are correct. Take a moment to review your order summary before tapp... ⇲

Payment method bugs

Fix: Check that your payment information is correctly entered in the app. Go to Settings > Payment Methods and ensure all details are accurate.... ⇲

Credit card acceptance issues

Fix: Verify that your credit card is valid and has not expired. Check with your bank to ensure there are no restrictions on international transac... ⇲

Low delivery rider payment affecting service

Fix: While this is a systemic issue, you can help by tipping your delivery rider generously to support their service. OR Consider providing fe... ⇲
 
Bugs issue

Frequent app errors and slow performance

Fix: Close any background apps that may be using resources. Double-click the home button (or swipe up from the bottom on newer iPhones) and swipe... ⇲
 
Customization issue

Limited restaurant selection

Fix: Expand your search radius in the app settings to see if more restaurants become available. This can be done in the app's location settings.... ⇲

Inaccessible English menus

Fix: Use a translation app to scan and translate the menu items if they are not available in English. This can help you understand your options b... ⇲
 
Support issue

Delivery issues with missing food

Fix: Immediately report the missing items through the app's customer service feature. Document your order details and any communication with the... ⇲

Chopsticks not provided with orders

Fix: When placing your order, use the special instructions section to request chopsticks explicitly. Be clear in your request. OR If chopstick... ⇲
 
Registration issue

Sign-up difficulties for non-Korean numbers

Fix: Ensure you are entering your phone number in the correct format, including the country code. For example, for the US, it should start with +... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.9%

Bad experience
1.8%

Neutral
1.3%

~ from our NLP analysis of 4,264 combined software ratings.

 Switch to these Alternatives:
McDelivery Korea
매머드오더
버거킹 - 햄버거 킹오더·딜리버리
해피오더
땡겨요
컴포즈커피
컬리 - 마켓컬리, 뷰티컬리
메가MGC커피
이디야멤버스
현대식품관

 Private Data Coupang Eats collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics