fix problems on Marco’s Pizza [iphone]

—— Run into issues on Marco’s Pizza? Get help pending when official support gets back to you!

Marco’s Pizza

Info:

company: MARCO'S FRANCHISING, LLC

: https://www.marcos.com/

Chat with our AI-based Marco’s Pizza Support

🛠️ Common Marco’s Pizza Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Marco’s Pizza freezes during order process

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Marco’s Pizza... ⇲

Cannot save payment information

Fix: 1. Go to the app settings and check if there is an option to manage payment methods. If available, ensure you are entering the information c... ⇲

Location issue

Location detection is inaccurate

Fix: 1. Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services, find Marco’s Pizza, and set it to 'W... ⇲

Account issue

Password reset issues

Fix: 1. Ensure you are using the correct email address associated with your account. Go to the login screen and select 'Forgot Password?' to init... ⇲

Inability to delete account

Fix: 1. Check the app settings for an option to manage your account. Look for 'Delete Account' or 'Close Account' options. 2. If no option is ava... ⇲

Bugs issue

Loyalty points not applied

Fix: 1. Ensure you are logged into your account before placing an order. Check your loyalty points balance in the app to confirm they are availab... ⇲

Coupons not reflected in cart

Fix: 1. Ensure that you have entered the coupon code correctly before checking out. Double-check for any typos or case sensitivity. 2. If the cou... ⇲

Error messages during checkout

Fix: 1. Ensure that all required fields are filled out correctly, including payment and delivery information. 2. Try clearing the app cache by go... ⇲

Syncing issue

Order history not maintained

Fix: 1. Ensure you are logged into your account when placing orders, as guest orders may not save to your history. 2. Check the app settings to s... ⇲

Inconsistent order tracking

Fix: 1. Refresh the app or log out and back in to see if the order tracking updates. 2. Check your email for any order confirmation and tracking... ⇲

Old rewards and coupons not transferred

Fix: 1. Ensure you are logged into the same account that you used previously to access your rewards and coupons. 2. Check the app settings for an... ⇲

UI issue

Difficult navigation and user interface

Fix: 1. Familiarize yourself with the app layout by exploring each section. Look for a tutorial or help section within the app. 2. Use the search... ⇲

Menu layout is unintuitive

Fix: 1. Spend some time exploring the menu sections to familiarize yourself with the layout. Use the search function to find specific items quick... ⇲

Cannot change delivery to pickup easily

Fix: 1. Before finalizing your order, look for an option to change the delivery method in the checkout process. 2. If the option is not available... ⇲

Requires multiple logins

Fix: 1. Ensure that you are selecting the 'Remember Me' option when logging in to keep your session active. 2. Check your app settings for any op... ⇲

Marco’s Pizza does not keep user logged in

Fix: 1. Ensure that you are selecting the 'Remember Me' option when logging in. 2. Check your iPhone settings for any restrictions on app backgro... ⇲

Notifications issue

Delivery area restrictions not communicated

Fix: 1. Before placing an order, enter your address to check if delivery is available. The app should notify you if your area is not serviced. 2.... ⇲

No option to notify store for curbside pickup

Fix: 1. When placing an order, look for any notes or special instructions section where you can mention curbside pickup. 2. If the app does not s... ⇲

Payments issue

Marco’s Pizza does not support ApplePay

Fix: 1. If ApplePay is not an option, consider using a credit or debit card instead. Ensure your card information is entered correctly in the app... ⇲

Crashes issue

Marco’s Pizza crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Clear the app cache by going... ⇲

Screen issue

Links lead to black screens

Fix: 1. Ensure that your app is updated to the latest version available in the App Store. 2. Try restarting the app or your iPhone to see if the... ⇲