fix problems on Boomplay [iphone]

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—— Run into issues on Boomplay? Get help pending when official support gets back to you!

Boomplay: Music & Live Stream
Info:
company: Transsnet Music Limited
: https://www.boomplay.com/helpfaq
: www.boomplay.com
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Gameplay issue

Reduced points on lucky draw wheel

Fix: Check the app for any updates or announcements regarding changes to the lucky draw system. Sometimes, point reductions are temporary or part... ⇲

Removal of free points box

Fix: If the free points box has been removed, keep an eye on the app for any new promotions or events that may offer points. Participating in the... ⇲

Gifts in Boommall not available for most subscribers

Fix: Check the eligibility criteria for gifts in Boommall. Sometimes, certain gifts are only available to premium subscribers or during specific... ⇲

Unfair distribution of gifts and products

Fix: Engage with the app's community to understand how gifts are distributed. Sometimes, sharing experiences can lead to better insights on how t... ⇲

Perceived favoritism in artist promotion

Fix: Engage with the app's community to share your thoughts and see if others feel the same way. Sometimes, collective feedback can lead to chang... ⇲

Missing rewards for points redeemed

Fix: If you have not received rewards, check the app's notifications or messages for any updates regarding your redemption status. Sometimes, rew... ⇲

Failure to deliver promised rewards

Fix: If you have not received promised rewards, check the app's notifications or your account settings for any updates regarding your rewards sta... ⇲
 
Downloads issue

Subscription required to listen to downloaded music

Fix: If you want to listen to downloaded music without a subscription, consider using a different music app that allows offline listening without... ⇲

Missing downloaded songs after reinstallation

Fix: Before reinstalling the app, ensure that your downloaded songs are backed up or noted down. After reinstallation, check if the app allows yo... ⇲
 
Ads issue

Ads interrupt music playback

Fix: To minimize interruptions, consider upgrading to a premium subscription if you frequently use the app. This will eliminate ads during playba... ⇲

Too many ads for premium users

Fix: If you are a premium user and still experiencing ads, try logging out and back into your account. This can sometimes refresh your subscripti... ⇲

Ads required to listen to downloaded music

Fix: If ads are interrupting your downloaded music, check if you are logged into the correct account that has the downloaded songs. Sometimes, lo... ⇲

Ads consume data without music playback

Fix: To minimize data usage, consider switching to Wi-Fi when using the app, especially if you are frequently encountering ads without music play... ⇲
 
Audio issue

Volume decreases during calls

Fix: Adjust your iPhone's call volume settings. Go to Settings > Sounds & Haptics and ensure that the ringer and alerts volume is set appropriate... ⇲
 
Screen issue

Screen timeout too short

Fix: To extend the screen timeout, go to Settings > Display & Brightness > Auto-Lock and select a longer duration (e.g., 5 minutes or Never). Thi... ⇲
 
Support issue

Inability to report incorrect song lyrics

Fix: While you may not be able to report lyrics directly, consider taking a screenshot of the incorrect lyrics and sharing it on social media or... ⇲
 
Compatibility issue

Cross fading feature unavailable on iPhone

Fix: If cross fading is not available, you can manually create playlists that transition smoothly from one song to another to mimic the effect.... ⇲

Missing songs in region

Fix: If certain songs are missing due to regional restrictions, consider using a VPN to access content from other regions. However, be aware of t... ⇲
 
Settings issue

Limit of 100 songs in playlist

Fix: To work around the playlist limit, create multiple playlists with different themes or genres. This way, you can still enjoy a variety of son... ⇲
 
Search issue

Inability to search for songs despite internet connection

Fix: If you cannot search for songs, try restarting the app or your iPhone. This can often resolve temporary connectivity issues. OR Check you... ⇲
 
Login issue

Frequent login requests

Fix: To reduce login requests, ensure that you are using the 'Remember Me' option when logging in. This can help maintain your session. OR Che... ⇲
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 what users are saying
Good experience
74.7%

Bad experience
15.6%

Neutral
9.7%

~ from our NLP analysis of 3,291 combined software ratings.

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 Private Data Boomplay collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Search History
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription: $9.99 Unlimited Downloads, Ad-free, Premuim Quality
  2. 710 Bcoins: $0.99 710 Bcoins
  3. 3450 Bcoins: $4.99 3450 Bcoins
  4. Monthly Subscription 50% off: $4.99 Save 50% on the Monthly Subscription
  5. 14900 Bcoins: $19.99 14900 Bcoins
  6. 360 Bcoins: $0.49 360 Bcoins
  7. 7620 Bcoins: $9.99 7620 Bcoins
  8. 37100 Bcoins: $49.99 37100 Bcoins
  9. Monthly Subscription 20% off: $7.99 Save 20% on the Monthly Subscription
  10. Discounted Monthly Plan: $9.99 Unlimited Downloads, Ad-free, Premium Quality