fix problems on Angel Eye [iphone]

—— Run into issues on Angel Eye ? Get help pending when official support gets back to you!

Angel Eye Mobile

Info:

company: Angel Eye Camera Systems

: https://www.angeleyehealth.com/support/

: www.angeleyehealth.com

Chat with our AI-based Angel Eye Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

app freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Angel Eye Mob... »»

video lags and is not real-time

Fix: 1. Check your internet connection. Ensure you are connected to a stable Wi-Fi network. You can test your connection by opening a web browser... »»

Camera issue

camera often not on the baby

Fix: 1. Ensure that the camera is properly positioned and that there are no obstructions blocking the view of the baby. 2. Check the camera setti... »»

frequent login issues

Fix: 1. Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to rese... »»

Customization issue

educational materials not in preferred language

Fix: 1. Check the app settings to see if there is an option to change the language. This is often found in the settings or preferences section of... »»

Video issue

video quality poor in low light

Fix: 1. Ensure that the camera is positioned in a well-lit area. If possible, add additional lighting to the room where the baby is located. 2. C... »»

video turned off during care times

Fix: 1. Check the app settings to see if there is a feature that allows you to set care times. If so, adjust the settings to allow video streamin... »»

Crashes issue

system crashes frequently

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Clear t... »»

Messages issue

inability to chat with nurses

Fix: 1. Check if there is a specific feature or section in the app for communication with nurses. This may be located in the main menu or under a... »»

Updates issue

updates not automatically provided

Fix: 1. Check your App Store settings to ensure that automatic updates are enabled. Go to Settings > App Store and toggle on 'App Updates'. 2. Ma... »»

Installation issue

requires reinstallation to fix login issues

Fix: 1. Before reinstalling, try clearing the app's cache by going to Settings > General > iPhone Storage, selecting the app, and choosing 'Offlo... »»

Bugs issue

limited functionality despite available options

Fix: 1. Explore all sections of the app to ensure you are aware of all available features. Sometimes, options may be hidden in menus or submenus.... »»