fix problems on PS Remote Play [iphone]

—— Run into issues on PS Remote Play? Get help pending when official support gets back to you!

PS Remote Play

Info:

company: PlayStation Mobile Inc.

: http://www.playstation.com/support/

Chat with our AI-based PS Remote Play Support

🛠️ Common PS Remote Play Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app freezes during streaming

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Close any unnecessary apps runnin... ⇲

lag and connection issues

Fix: 1. Use a wired connection for your console if possible. Connect your console to the router using an Ethernet cable to reduce lag. 2. Ensure... ⇲

Network issue

no ability to play without WiFi

Fix: 1. Unfortunately, PS Remote Play requires a Wi-Fi connection to function. However, you can create a mobile hotspot using another device if y... ⇲

difficulty connecting outside home network

Fix: 1. Ensure that your console is set to allow Remote Play connections. Go to Settings > Remote Play Connection Settings and enable Remote Play... ⇲

limited functionality with mobile data

Fix: 1. If you must use mobile data, ensure you have a strong signal and sufficient data allowance. 2. Lower the streaming quality in the app set... ⇲

inability to use app effectively in low signal areas

Fix: 1. If you are in a low signal area, try to find a location with better coverage. 2. Use a mobile hotspot with a stronger signal if available... ⇲

high dependency on internet speed for performance

Fix: 1. Ensure you have a stable and fast internet connection. Ideally, use a wired connection for your console and a strong Wi-Fi signal for you... ⇲

UI issue

button placement awkward

Fix: 1. Familiarize yourself with the button layout in the app. Practice using the controls in a non-competitive environment to get used to the p... ⇲

screen controls take up too much space

Fix: 1. Adjust the size of the on-screen controls in the app settings if available. 2. Practice using the controls to become more comfortable wit... ⇲

Gameplay issue

controls disappear during gameplay

Fix: 1. Tap the screen to bring the controls back if they disappear. 2. Ensure that you are not accidentally touching the screen in a way that hi... ⇲

Customization issue

no dark mode for launch screen

Fix: 1. While the app does not support dark mode, you can enable dark mode on your iPhone to reduce eye strain. Go to Settings > Display & Bright... ⇲

no customization for button layout

Fix: 1. Familiarize yourself with the default button layout and practice using it to improve your comfort level. 2. Use external controllers that... ⇲

Video issue

blurry images at times

Fix: 1. Check your internet speed. A slow connection can cause blurry images. Use a speed test app to ensure you have a stable connection. 2. Adj... ⇲

inconsistent resolution quality

Fix: 1. Adjust the streaming quality settings in the app. Go to Settings > Remote Play Connection Settings and select a consistent resolution tha... ⇲

Compatibility issue

no support for PS button and touchpad on external controllers

Fix: 1. Use the on-screen controls in the app as a workaround for the PS button and touchpad. 2. Familiarize yourself with the alternative contro... ⇲

mouse functionality broken in PC mode

Fix: 1. Ensure that you are using the latest version of the PS Remote Play app. Check for updates in the App Store. 2. Restart the app and your P... ⇲

requires console to be on or in rest mode

Fix: 1. Make sure to set your console to Rest Mode before leaving home if you plan to use Remote Play. Go to Settings > Power Saving Settings and... ⇲

no ability to connect to console if powered off

Fix: 1. Always ensure your console is in Rest Mode to allow Remote Play connections. Go to Settings > Power Saving Settings and enable the option... ⇲

no support for external Bluetooth controllers

Fix: 1. Check if your external controller is compatible with iOS. If it is, ensure it is properly paired with your iPhone. Go to Settings > Bluet... ⇲

Glitches issue

glitchy performance with certain games

Fix: 1. Check if the game has any known issues with Remote Play. Look for updates or patches for the game that may resolve performance issues. 2.... ⇲