fix problems on Mojo [iphone]

—— Run into issues on Mojo? Get help pending when official support gets back to you!

Mojo: Subtitles & Reels

Info:

company: Archery Inc.

: https://intercom.help/mojo-app/en/

: mojo.video

Chat with our AI-based Mojo Support

🛠️ Common App Problems on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Templates are too short

Fix: Consider combining multiple templates to create a longer video. You can do this by exporting each te... »»

Need ability to switch profiles

Fix: If the app does not support multiple profiles, consider creating separate accounts with different em... »»

Customization issue

Lack of project organization

Fix: Create a naming convention for your projects that includes the date or type of project to help you f...

Text without animation option missing

Fix: Explore the settings or options within the text editing feature to see if there is a toggle for anim...

No undo button

Fix: As a workaround, consider taking screenshots of your work at various stages so you can revert back i...

No way to sort page order

Fix: Try exporting your project and then re-importing it in the desired order as a workaround. OR Use...

Limited template options

Fix: Explore third-party template websites or apps that allow you to create or download templates that ca...

No option to add custom stickers

Fix: Look for any available sticker packs within the app that may offer customization options. OR Cons...

Audio issue

Music feature not working

Fix: Check if the app has permission to access your music library. Go to your iPhone settings, find Mojo,...

Music not audible while editing

Fix: Check the volume settings within the app to ensure that the music track is not muted or set too low....

Bugs issue

App is buggy

Fix: Ensure that you are using the latest version of the app. Go to the App Store, check for updates, and...

Crashes issue

App crashes with imported logos

Fix: Ensure that the logos you are importing are in a compatible format (like PNG or JPEG) and not too la...

Video issue

Exported images are blurry

Fix: Check the export settings in the app to ensure you are selecting the highest resolution available fo...

Low resolution exports

Fix: Check the export settings to ensure you are selecting the highest resolution available. Look for opt...

Payments issue

Unauthorized charges for subscription

Fix: Check your subscription settings in the App Store. Go to Settings > [your name] > Subscriptions to r...

Syncing issue

Sync issues between devices

Fix: Ensure that you are logged into the same account on both devices and that both devices have the late...

Updates issue

Outdated templates

Fix: Check for updates in the app regularly, as new templates may be added in future updates. OR Consi...

Glitches issue

Glitches when uploading media

Fix: Ensure that the media files you are uploading are in a supported format and not too large. Resize or...

Uploads issue

Cannot delete uploaded fonts

Fix: Check the app settings to see if there is an option to manage or delete fonts. This may be located u...

Have a specific unlisted Problem? resolve your issue below:

what users are saying

Good experience

96.7%

Bad experience

1.8%

Neutral

1.6%

~ from our NLP analysis of 131,850 combined software ratings.

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Private Data Mojo collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- User Content
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Search History
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

mojo Pro • monthly: $17.99 Access all templates & editing features
mojo Pro • yearly plan: $69.99 Access all templates & editing features
Pro: $49.99 Yearly subscription to mojo Pro
Pro: $34.99 Yearly subscription to Mojo Pro
Pro: $17.99 Monthly subscription to mojo Pro
mojo Pro: $69.99 Annual subscription to mojo Pro
Pro: $19.99 Monthly subscription to mojo Pro
Team monthly: $29.99 Team monthly description
Pro: $79.99 Yearly subscription to mojo Pro
Team yearly: $249.99 Team yearly description